Some users are experiencing multiple drives in an ‘Offline’ status with Linux systems containing host bus adapters. This may also present drives not on the HBA as ‘Offline’ or with ‘Write Errors’. In these cases it is necessary to determine the proper cause. If restarting the server service in the past has shown the drives… Continue reading Drives Appearing Offline in Linux
Category: Support
Windows 10 Enterprise LTSB Not Able to Change Network to Private
Problem For exacqVision systems running Windows 10 Enterprise LTSB, the network policy will default to “Public” if the only network connection does not have a Gateway, or is not attached to a Domain. <br> Cause This is due to the Network Location Awareness not being able to identify the network. <br> Resolution NOTE: This fix will… Continue reading Windows 10 Enterprise LTSB Not Able to Change Network to Private
How to Test an ATX Power Supply
Although there are portable power supply testers on the market that are inexpensive, it often becomes necessary to test whether a power supply is good or bad with only a multi-meter handy. The following steps detail how to perform this. <br> WARNING: When working with electricity always follow proper safety procedures. Remove jewelry from your… Continue reading How to Test an ATX Power Supply
E-Series 1-channel and 4-channel Official Firmware Version
INTERNAL NOTE: E-Series Encoders are EOM and non-NDAA compliant devices. <br> Some E-series encoders are having trouble with network communication. Attempts to connect with ExacqVision server, E-series utility or even find using ARP commands fail. <br> It was found that some encoders were shipped with firmware 1.2.0.150420 pre-installed. This firmware is for testing only. <br>… Continue reading E-Series 1-channel and 4-channel Official Firmware Version
Redirecting HTTP to HTTPS with Web Sevice 9.0 – 19.06
NOTE: This document does not apply to Web Service versions 19.09 and higher. Best Practice is to use the latest version of Web Service available. The way the web service handles HTTP requests when HTTPS is configured can be controlled with the webserver.tls.httpPolicy key: Open the following file in a text editor: Windows: C:\ProgramData\Webservice\conf\wfe.jsonLinux: /etc/webservice/wfe.json Add the… Continue reading Redirecting HTTP to HTTPS with Web Sevice 9.0 – 19.06
Exacq Storage Issues
Drives failing WD Self Test IssueDrive shows failed on the Hardware tab in the exacqVision Storage area.Certain combinations of exacqVision and other read/write data could cause the Western Digital Drive Short Test (WD DST) to intermittently get stuck in a loop and write excessively to a specific physical drive location dedicated for testing, which causes… Continue reading Exacq Storage Issues
Drives displaying “Red” on Storage Drive and Hardware tab
Description Drives showing offline or write error on Storage => Drive tab and Hardware tab. <br> Workaround Open Windows device manager (Windows start menu and type “device manager”)Expand IDE ATA/ATAPI controllersCheck to see if there are duplicate ATA Channel entries (ATA Channel 0, ATA Channel 1, etc)Disable the “Standard Dual Channel PCI IDE Controller” and… Continue reading Drives displaying “Red” on Storage Drive and Hardware tab
Axis cameras may stop detecting motion on firmware update
Axis is making the transition on the camera motion detection engine from VMD1 to VMD4. VMD1 is the motion detection engine that Axis plugin has been supporting. Starting with camera Firmware 6.50, motion detection application VMD4 is pre-installed on the camera. Compatible Cameras with earlier firmware versions could also load VMD4 application and get the… Continue reading Axis cameras may stop detecting motion on firmware update
Why do we enforce password complexity ?
Why do we enforce this complexity? As the threat from cyber-attacks continues to rise, cyber-protection measures have become critical to combat these threats. Like many other technology leaders, Exacq has implemented the use of complex passwords as one measure to combat potential cyber-attacks.Password cracking programs are one of the tools hackers use to gain unauthorized… Continue reading Why do we enforce password complexity ?
Issues Updating IP Settings using the exacqVision Client
In various versions of exacqVision, version 8.8 and earlier, we have seen issues updating the IP settings on Linux servers using the exacqVision client. If you run into this issue, you can confirm the settings applied or change the settings using the method below. The exacqVision Client reads from the Interfaces file so if this… Continue reading Issues Updating IP Settings using the exacqVision Client