Category: Support

IP Camera Detection Fails If Using Multiple Addresses on Same Interface

Symptom: IP camera detection fails. <br> Problem: If more than one IP address has been assigned to the same network interface on a Windows system exacqVision Server may fail to use correct IP address, thus camera detection fails. Linux is not known to be affected. <br> Solution: Option 1: Temporarily remove all but one IP… Continue reading IP Camera Detection Fails If Using Multiple Addresses on Same Interface

Vivotek Xarina Edge Server Unlicensed

Symptom: Client displays bad license on Edge Server. <br> Problem: Updating or new install of Edge Server to 9.2 on Vivotek Xarina devices shows the Edge Server as unlicensed. MAC address displayed as ’02-AB-CD-AB-CD-EF’, which is invalid.  <br> Solution: Update to Edge version 9.4.  If license is expired and does not allow use of 9.4,… Continue reading Vivotek Xarina Edge Server Unlicensed

Motion Detection Not Working with Illustra Flex Gen2 Models

Symptom: Illustra Flex Gen2 camera models are not displaying motion, input trigger or analytic events.  <br> Problem: Camera firmware is not supporting HTTPS correctly. The default settings for the camera disable the HTTP connection for metadata events.  <br> Solution: Within the camera’s web interface set the following parameters: HTTP/HTTPS has to be set to ‘Both’… Continue reading Motion Detection Not Working with Illustra Flex Gen2 Models

Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

NOTE: The backend for the exacqVision Web Service was changed in version 9.6. This document does not apply to Web Service versions 9.6 and higher. Best Practice is to use the latest version of Web Service available. The exacqVision Web Service listens for incoming connections from web browsers and the mobile app using IPv4 by… Continue reading Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.4 and Higher

In some installations users may want to allow users to automate the process of opening multiple client instances on different monitors of a workstation. This article details the steps to create an XDV file that will open the client to the configuration of your choice. Click the exacqVision logo in the top-right corner of the client… Continue reading Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.4 and Higher

How to Configure No Close Client Usage

Beginning with version 9.4, the exacqVision Desktop Client offers the ability for administrators to prevent users from deactivating an Event Monitoring profile.  In previous versions, when an Event Monitoring profile was active a user could accidentally deactivate the profile by navigating away from it or by closing the client window. With Client 9.4 or higher,… Continue reading How to Configure No Close Client Usage

Setting up the Kiosk User for ExacqVision Systems

Windows systems built by ExacqVision no longer ship with a default ‘admin’ and restricted ‘user’ account beginning with Windows 10. Some early Ubuntu 16.04 images still contain the ‘admin’ account, but do not have the restricted ‘user’ (this was changed in a later image will not have either ‘admin’ or ‘user’).  This change is due… Continue reading Setting up the Kiosk User for ExacqVision Systems

ExacqPacq16 – Service Pack for exacqVision Systems running Ubuntu 16.04.

Several changes and fixes to the exacqVision Ubuntu 16.04 image have been rolled into a single installer – ExacqPacq16.  Information regarding the changes and the version that were included are available below.  You can check the current Image version and what exacqpacq16 versions (if any) on your Linux machine by running the following in terminal:… Continue reading ExacqPacq16 – Service Pack for exacqVision Systems running Ubuntu 16.04.

DVI Output not Available on 4U/RAID exacqVision A-Series Systems

The DVI output on exacqVision systems with RAID controller cards might be deactivated on systems manufactured before 2011. This applied to all 4U and RAID exacqVision A-Series systems manufactured during that period. For those systems, you must use the VGA output when connecting a monitor.