Category: Support

Installing 32-bit Enterprise Manager (EM) on 64-bit 14.04 or 16.04 Ubuntu Linux System

Objective Installing 32-bit Enterprise Manager on a 64-bit Ubuntu 14.04 or 16.04 Linux computer, complete the following steps: <br> Instructions Configuring a new system. <br> Setup multiarch <br> Remote Setup Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).Use Filezilla to transfer the debian installer to the instance.Connect using… Continue reading Installing 32-bit Enterprise Manager (EM) on 64-bit 14.04 or 16.04 Ubuntu Linux System

LC Series IP Servers with H-110M Motherboards Freezing

Issue Customers using exacqVision LC Series IP servers with H110M motherboards need to upgrade to Ubuntu 18.04 to avoid an issue in which the client could freeze the system. <br> Resolution Model Number and Motherboard information can be found in the System Information section on the System tab. (Configuration > YOUR SYSTEM NAME > Configure… Continue reading LC Series IP Servers with H-110M Motherboards Freezing

SSD drives showing false temperature alarms

Issue In certain cases, an SSD drive can be reported with a temperature in an alarm state, but the drive is actually ok.  This resulted in the exacqVision Server emitting an alarm state for the disk as below. <br> Note: This issue has specifically been seen with the Western Digital HBS3A1912A7E6B1 128 GB drive. <br>… Continue reading SSD drives showing false temperature alarms

Understanding DDNS behavior in ExacqVision ISP (exacqCloud)

Dynamic Domain Name System (DDNS) If a customer sets up the DDNS feature for a server. It means that we take the outbound connection of that server, map the external IP of the server to a DDNS address. This allows, assuming proper access is allowed into their network, the ability to externally reach the web… Continue reading Understanding DDNS behavior in ExacqVision ISP (exacqCloud)

Downgrading Enterprise Manager to 19.06 and below

Issue Downgrading exacqVision Enterprise Manager from 19.09 to any version lower will fail due to the migration from Python2 to Python3.  Manual steps will be required in order to downgrade to 19.06. <br> Note: Instructions below provide a downgrade path to 19.06.  If you need to downgrade beyond that, follow these instructions, then you can… Continue reading Downgrading Enterprise Manager to 19.06 and below

Windows 7 boot issue after MS update

Issue We have had several reports of Windows 7 systems that will no longer boot after installing Microsoft 8/2019 Security update KB4512506. <br> If you have already installed the 8/2019 update release Tuesday 8/13/2019, the windows 7 exacqVision server will no longer boot and you will see the screen below. <br> This also affects Windows… Continue reading Windows 7 boot issue after MS update

Kantech Entrapass Web Download Instructions

Instructions: ExacqVision Kantech-Onboard systems may exhibit specific Internet Explorer security settings that will prevent the download of EntraPass Web from the link on the desktop after installing the Kantech software. This was discovered specifically with the Windows Server 2016, Entrapass version 7.51, in June 2019. Other versions may encounter this problem though they are not… Continue reading Kantech Entrapass Web Download Instructions

Identifying exacqVision Development Software Versions

Software Continuing changes to exacqVision software follows a standardized version control system which allows for quick identification of the type of build that is being installed. Software is numbered by a 4-part system as follows: [major].[minor].[revision].[build] The first 2 elements will tell you the calendar year and month.  Version 23.06.776000.0 was released in the year… Continue reading Identifying exacqVision Development Software Versions

Solr vulnerability – CVE-2017-12629

Enterprise Manager Enterprise Manager (formerly ESM) includes a version of Apache Solr which is vulnerable to attack allowing remote code execution.  Further information can be found here: https://nvd.nist.gov/vuln/detail/CVE-2017-12629 <br> Mitigation: It is recommended that you follow the steps below appropriate for your Operating System. For Windows Note: File paths vary depending on installation, 64-bit or… Continue reading Solr vulnerability – CVE-2017-12629