*** INTERNAL USE *** Type Definitions The options described in the documentation below are listed in dictionary values, where possible. This is indicated by the key values listed between curly braces ‘{ }’. The key is followed by the description of the key value is colon separated, as in the following example: {key1:description1, key2:description2, …}… Continue reading XDV Reference
Category: Support
0 KB File When Downloading Archived Video
Description Typically end users will access archived video via Cloudvue Web or Cloudvue Mobile. They can search for a specific date/time on a camera and then use Save Clip to export the video in one, five, fifteen or custom increments up to 2 hours. In certain cases this can fail and will result in a… Continue reading 0 KB File When Downloading Archived Video
HD Live Option Causes 10 Second OSD Delay
Description When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected. NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by… Continue reading HD Live Option Causes 10 Second OSD Delay
GMT +08:00 Perth Time Zone Off by 3 Hours
Description C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours. It has been determined that this is not an issue with Cloudvue software but with the cameras firmware. Platform Steps to Reproduce Expected Results Actual Results Work Around Camera Firmware Update Alternate Time Zone… Continue reading GMT +08:00 Perth Time Zone Off by 3 Hours
Deploying System Lists to Client Users
In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or… Continue reading Deploying System Lists to Client Users
Axis Edge Storage Devices Fail to Offload Video
Description Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,… Continue reading Axis Edge Storage Devices Fail to Offload Video
Windows Firewall Rules to prevent Failover / Failback function issues
By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues
Support Reference Sheets
*** FOR INTERNAL USE ONLY ***<br> <br> <br>
2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections
Cloudvue Gateway H.264/H.265 Support
Description H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. Product