Category: Support

Removing Unused LSI MegaRAID Storage Management Software on Ubuntu Linux to Eliminate Open Port 3071 Vulnerability

Vulnerability scans may detect and indicate that port 3071 is Open/Listening because of the installed LSI MegaRAID Storage Management software (LSI MSM) on an Ubuntu Linux server that does not have hardware support for RAID configuration. IF IT IS NOT BEING USED, the software may be removed to eliminate this vulnerability.

exacqVision Client Error – Unable to exclusively lock file

Symptom   Problem When viewing cameras, the user would occasionally see the following exacqVision Client Error message: It was observed that the C:\ProgramData\boost_interprocess\ folder is being renamed by software running in their corporate environment. The exacqVision Client uses the boosts IPC folder which is sometimes used by the other software. Example After a reboot it… Continue reading exacqVision Client Error – Unable to exclusively lock file

Exacq Software can’t connect to standalone S3 solution

when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn’t establish the connection to it. The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and… Continue reading Exacq Software can’t connect to standalone S3 solution

exacqVision Enterprise Manager Error When Saving Custom User Role

When attempting to make changes to an existing user role a warning banner pops up “Error while saving user role. Please try again.” To resolve copy the script “fix_userroles.py” to the EnterpriseSystemManager install folder. WindowsC:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager Linux/usr/local/exacq/esm/ Navigate to EnterpriseManager directory and Launch the Interactive shell Windows cd “C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager” Linux Run the Script You… Continue reading exacqVision Enterprise Manager Error When Saving Custom User Role

Can not log into EM after updating to 21.03

Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.Microsoft link found here detailing other issues similar. HERE If you check the services the Apache service will be in… Continue reading Can not log into EM after updating to 21.03

2021-03 March Quarterly Release Training

Feature – Axis Body Worn Cameras Client – Enhancement – Axis body worn camera support. #21843Client – Enhancement – Added support for search only cameras and audio for Axis body worn.Client – Enhancement – Added config options for axis body worn cameras.Server – axisbwpi – Add support for the Axis body worn camera system #21204… Continue reading 2021-03 March Quarterly Release Training

SCN-00000020 – G-Series PoE update

SCN #SCN-00000020Title of SCNG-Series PoE updateTRAC #Effective VersionLaunched February 15, 2021Products AffectedLC UNAReason for Change (Summary)Now available in 4 – 8 – 16 Ports Change The G-Series PoE line, which consolidates/replaces the M-Series and LC UNA, is now available in a 16 Port option.  The existing 4 and 8 Port machines will now come with… Continue reading SCN-00000020 – G-Series PoE update

Firmware Issue Notification and Solution

exacqVision Dealer, You are receiving this email because we believe you may manage an exacqVision server affected by the issue below. Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to ‘Unconfigured Bad.’  While… Continue reading Firmware Issue Notification and Solution