Category: Support

Adding web service using server credentials does not enter password

Description When adding a server, the user can select to use the same credentials and address of the server when adding a web service with the server. The single server add form will not correctly capture the password. Thus, the web service will not be able to be reached. <br> Version introduced 4.3.13.102215 <br> Platform… Continue reading Adding web service using server credentials does not enter password

Windows installer may not reinstall new plugins after downgrade/upgrade

Issue If a Windows server is downgraded to a version before a new plugin was added, an upgrade back will not install those plugins by default; this means that an on-server upgrade is needed in order to select the checkboxes during install. Two notable plugins added in 19.09.0: ccurepi (used to connect to CCure 9000… Continue reading Windows installer may not reinstall new plugins after downgrade/upgrade

Exacq Mobile 3 Unable to Connect on iOS

Issue Exacq Mobile 3, version 20.06, has additional restrictions for service connections on iOS.  Apple recently deprecated UIWebView in favor of WKWebView requiring an update to the exacqVision Mobile to use WKWebView.  One of these restrictions is the requirement of CORS support for all requests.  The web service does not include these headers when performing a HTTP ->… Continue reading Exacq Mobile 3 Unable to Connect on iOS

Resetting a Password in Enterprise System Manager

**This should NEVER be given out to a customer** To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux. <br> Windows <br> Linux **If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade… Continue reading Resetting a Password in Enterprise System Manager

Panels repopulate after clearing on server initialization failure

Description After opening the application if the panels are cleared before a server initialization fails the panels are repopulated. <br> Version introduced <br> Platforms Mobile – All <br> Steps to reproduce On Exacq Mobile 3 <br> On Browser <br> Expected result The panel(s) remain cleared <br> Actual result The panel(s) are repopulated <br> Workaround Clear… Continue reading Panels repopulate after clearing on server initialization failure

Vivotek factory default codec is set to SVC

Some Vivotek camera factory defaulted codec is SVC (Scalable Video coding) which is an extension of H264 that we do not support. When the camera is in this mode, the plugin fails to stream video and stays in the “connecting” state. Also were not be able to change the codec setting from the client. The… Continue reading Vivotek factory default codec is set to SVC

Illustra3 HTTPS support setup

Setting up Illustra3 camera for https support in 8.4.1 server. <br> All Illustra3 devices(Pro/825/625/mini-dome/mini-bullet/2mp LT Pro/Flex?) should all factory defaulted to both(http/https) modes with self signed cert.8.4.1 server will ONLY support all Illustra3 devices in both(http/https) mode.To upload a cert file, log onto the camera web page. The http/https page is either in security or network/advanced… Continue reading Illustra3 HTTPS support setup

Panasonic Default Motion Window May Not Save Correctly

Issue When configuring motion windows on Panasonic cameras, and clicking the Apply Defaults button in Client in order to create a default motion window that matches whole imager size, the window does not save. Workaround Manually draw a window within the video window boundaries. Version Fixed exacqVision Server versions 20.09.8 or higher

Vivotek Cameras Fail to Connect “Connection error (403)”

Description  Some Vivotek cameras require Basic Authentication.  This should be indicated in the Notes section of the cameras test record.  The camera will not connect if digest authentication is selected. Product  Vivotek IP CamerasexacqVision Server Steps to Reproduce  Add a Vivotek Camera Expected Results  Camera connects Actual Results  The camera does not connect and a… Continue reading Vivotek Cameras Fail to Connect “Connection error (403)”