Issue Enterprise Manager will report that failover not supported on some instance of exacqVision server 19.06. This affects only fresh installs of 19.06 and applicable to all platforms. <br> Workaround Downgrade-UpgradeDowngrade the server to 19.03, then upgrade the server to 19.06. This issue does not affect upgraded systemsManual xml editstop the exacqServer serviceedit update.xml file… Continue reading Server 19.06 indicates failover/failback not supported
Category: Support
Additional Linux resources needed for larger installations
Description Crashes found during restarts were traced back to insufficient file descriptors.On larger installations we need to tune the linux server by allowing more file descriptors for our process.The problem has been seen on systems with as few as 117 streams when storage rules are in effect. <br> Version Introduced From beginning, scaleability issue. <br>… Continue reading Additional Linux resources needed for larger installations
RTSP library crashes with invalid h264 packet from camera
Description Rtsp_lib is a layer of code that interface with Live555 for streaming video/audio/metadata and the camera plugins Axis/Dahua(essentials)/illusta3/illustraFlex/Hikvision(e-series)/Samsung/Panasonic/Sony/IQEye/UDP/RTSP/Pelco). We have seen an issue with Pelco Optera and IllustraFlexcameras that emit either larger than allocated userdata or 0 length sps packets and caused the server to crash. This is not very common but need to… Continue reading RTSP library crashes with invalid h264 packet from camera
Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization
Description Enabling and then Disabling a Web Service multiple times within Exacq Mobile 3 during the connection process can prevent the servers from being retrieved. <br> Version Introduced <br> Platform Mobile-All <br> Steps to reproduce <br> Expected result The Server List is displayed <br> Actual result The Text ‘Unable to retrieve servers’ is displayed <br>… Continue reading Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization
Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked
Description After attempting to add an already added web service if the Apply button is clicked twice it will be unable to be clicked again until all the text is removed from the input. <br> Version Introduced Exacq Mobile 3, version 8.0.0 <br> Platform Mobile-All <br> Steps to reproduce <br> Expected result The Apply Button… Continue reading Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked
System watchdogs when configuring Extended Storage
Description Affected platforms: Linux, Ubuntu 32-bit with PAE-configuration (systems with more than 4GB of RAM).Affected configuration: 1 DVR + n S-Series, where s-series are all used for Extended Storage and are being connected to the single DVR. <br> Symptoms A DVR system watchdogs while configuring many extended storage (iscsi) volumes. <br> Troubleshooting This is happening… Continue reading System watchdogs when configuring Extended Storage
Axis plugin motion detection alarm event might not expire
Description Setting a Record Video via Video Motion Event will not clear on an Axis Q6114-E camera running Edge software. <br> Tested Version Edge 7.6.1.93449Firmware 6.20.1Client 7.6.4.94409 <br> Platform Edge <br> Steps to reproduce Set a Motion Window on the camera via the ClientConfirm Motion Detection is functionalCreate a new Event in Event Linking –… Continue reading Axis plugin motion detection alarm event might not expire
Server may emit unnecessary duplicate config and cause the Client to flicker
Description Particularly evident with advanced h.264 branch. On any config update from client or evAPI, StreamPI unnecessarily emits the full, cached, master config document to all connected clients/evAPI instances. This unnecessary emit will either indicate or not indicate the applied update, depending on how long the update takes to be applied. In the case of… Continue reading Server may emit unnecessary duplicate config and cause the Client to flicker
Server-side digital PTZ is not restored on resume
Description When reopening the Exacq Mobile 3 app, the previously set cameras are reloaded into the live page. During this process, server-side digital PTZ (dewarp) is not restored, leaving the camera in the default state. Note: This is for server-side digital PTZ only (i.e. dewarp only). Pinch-to-zoom functionality is properly restored on resume. <br> Version… Continue reading Server-side digital PTZ is not restored on resume
Windows server 2012 can have 64 importers
Issue Windows Server can report 64/128 cores (via multiprocessing.cpu_count), and we create importers based on number of cores. This had the effect of bringing a 1-core Windows Server 2012 R2 VM to its knees as it created 60+ importers.The logic to determine number of importers does not work in our current 19.09 and 19.12 EM. <br>… Continue reading Windows server 2012 can have 64 importers