Title Axis P3353 Cameras Not Recording on a Cloudvue Gateway Description It has been observed that while live images are visible the Axis P3353 is not recording. Product Steps to Reproduce Expected Results Actual Results Solution
Category: Knowledge Support
Test
Ruling out interfering software in Windows
Description When troubleshooting exacqVision software in a Windows environment, it is likely that the customer has installed various monitoring or protection software which could be interfering with our communication or processes. The most common culprit is Anti-virus software. However, there are many different methods of determining what software is running on a machine. There are… Continue reading Ruling out interfering software in Windows
Analog video freezing on tDVR 8016e capture boards – Linux
Description Some Exacq hybrid systems built since 7/23/2024 and running Ubuntu 22.04 have exhibited a freeze of the analog video after running for some period of time. This is likely a result of a false-positive error state in the PCIe ASPM (Active-state Power Management). This can be confirmed using a Terminal with the following command:… Continue reading Analog video freezing on tDVR 8016e capture boards – Linux
Performance issue when analytics enabled on Exacq
Description issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time. Product ExacqVision Server versions 23.09 & 24.03 & 24.06 Steps to Reproduce 1) install 23.09.9.0 exacqvision server software2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.0083) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection4)… Continue reading Performance issue when analytics enabled on Exacq
2024-09 September Quarterly Release Training
<br> exacqVision Server exacqVision Client exacqVision Web Service exacqVision Enterprise Manager Exacq Mobile 3 exacqVision Mobile Exacq Hardware Hardware Revisions exacqVision Advantage Illustra <br>
PSMOVE For Windows
Description The purpose of this KB is to help run PS MOVE and where to place the files on a system. Product PSMOVE.exe Exacq Server 23.03 and above. File Location: Windows:Place psmove.exe in the Server folder.Open powershell or command promt as ADMIN.cd C:\Program Files\exacqVision\Server and place the psmove.exe into the server folder. Linux: ETA not… Continue reading PSMOVE For Windows
Prompted to “Checkout” When Saving Cloudvue Subscriptions
Description When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions. Product Steps to Reproduce Expected Results Actual Results Solution Check the Partners FIN Type. If the partners FIN Type is set to Stripe then the end user will need to use Cloudvue.com… Continue reading Prompted to “Checkout” When Saving Cloudvue Subscriptions
Enterprise Manager memory resource usage high due to importer
Exacq Support has identified an issue with Enterprise Manager importer processes using an excessive amount of memory resource, often requiring reboot due to system becoming unresponsive when installed on some Windows machines. This is estimated to affect versions 23.06.2.0 thru latest versions of ExacqVision Enterprise Manager for Windows. Developers are aware and working on resolving… Continue reading Enterprise Manager memory resource usage high due to importer
TDVR Capture Card Faulty Board
Description There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the… Continue reading TDVR Capture Card Faulty Board