Category: Knowledge Support

How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to

Description  If any customer is wanting to set up an event to trip when selecting 2 associations on live view to trigger a light to alert employees they are being listened in on. Product USBDIO Module: Steps to Reproduce  The task was to create a live view association as well as a trigger to turn… Continue reading How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to

Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Description  If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product  Steps to Reproduce  Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results  Actual Results  It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Geovision – Onvif Not Triggering Motion

Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin.  IP camera database indicates motion is supported  for the GV-TBL8810 Product  exacqVision Server 22.09Onvif Plugin  (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce  Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results  Motion is triggered Actual Results … Continue reading Geovision – Onvif Not Triggering Motion

Understanding and Using Partner Codes

Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes

Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Description  Customers have reported that they are unable to unlock doors using previously enrolled  ioSmart readers in panelless mode.  In addition users are unable to enroll new readers.  Engineering is aware of the issue and a fix will soon be pushed to all controllers. Products CloudvueCloudvue Access AppCloudvue Mobile AppEntraPass Go Pass AppKantech panelless ioSmart… Continue reading Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers

Kantech will not stay connected on Version 22.09.2.0

Description  Kantech Connection will not stay connected on Exacq Server Version 22.09.2.0. The connection will only stay connected for 5 seconds and then it disconnects. Product  Exacq Server 22.09.2.0Reported on Kantech 8.30.05 and 8.50. Steps to Reproduce  Update server to 22.09.2.0Check connection status in integration page and integration will disconnect. Expected Results  Integration should remain… Continue reading Kantech will not stay connected on Version 22.09.2.0

KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode

Description In addition to requiring a network with internet access the Kantech KT-1 controller must be running firmware v3.06.09 or higher to run in Cloudvue Mode. Solution To determine the current firmware version, access the KT-1 controller from a web browser. Type https:// and the IPv4 address of the KT-1 or if using the MAC… Continue reading KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode

Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s

*** INTERNAL USE *** Description  Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung  multi-sensor cameras using the ONVIF PLUGIN when analytics is  enabled. Product  Steps to Reproduce  Expected Results  Actual Results  Solution NOTE:  Information about an available branch build is available here Also see AESW-3366

Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager

Description  Customer was getting odd results when trying to edit the name of either a group or username in EM. Product  exacqVision Enterprise Manager 21.06exacqVision Enterprise Manager 22.09 Steps to Reproduce  From the EM dashboard access either Users or GroupsSelect an existing user or group Click the pencil icon to edit Change the name of… Continue reading Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager