If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client. The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And… Continue reading Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
Category: Knowledge Support
exacqVision Web Server Black Screen Troubleshooting
Description Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product Steps to Reproduce Expected Results Actual Results Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting
Refine Recovery Boot Loader Splash Screens
Description Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader. Product Solution Exacq systems have migrated to a new boot manager called refine. This new manager has a new look with the same and more functionality than the previous grub boot manager. The new splash screen is icon driven and… Continue reading Refine Recovery Boot Loader Splash Screens
Windows 10 Hostname
Description From the June 2022 release to the March 2023 release, the Windows 10 hostname will be the default randomized/generated one by Windows, usually something like “DESKTOP-XXXXXXX” instead of the serial number, which either “ERXXXXXXXX” or “CCPXXXXXXXX”. The fix is planned for the March release of 2023. This issue affects images for the following release… Continue reading Windows 10 Hostname
JCSS Cloudvue Support Policy
Description JCSS customers and field techs should not be contacting Cloudvue technical support directly. However once BSNA has initiated a support case and we can freely work with all parties to resolve the issue. Solution All Initial JCSS Cloudvue support cases must go through the appropriate support center, Customer Care for customers and the Birmingham,… Continue reading JCSS Cloudvue Support Policy
Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
Description Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265. Product exacqVision Client 22.12.2 Steps to Reproduce When viewing the camera in Live ViewsRight-Click the Live Image and choose save Image or Save Image As Expected Results An image… Continue reading Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
Profile Description: %1. Notification attempt return code= 26
Profile Descriptìon: %1. Notification attempt return code= 26 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 26 means “Read Error” Notes Notifications which include attaching a clip will attempt to create, then read… Continue reading Profile Description: %1. Notification attempt return code= 26
Profile Description: %1. Notification attempt return code= 67
Profile Descriptìon: %1. Notification attempt return code= 67 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 67 means “Login Denied” Notes Failed logins to SMTP servers can result due to username/password problems, or… Continue reading Profile Description: %1. Notification attempt return code= 67
Profile Description: %1. Notification attempt return code= 7
Profile Descriptìon: %1. Notification attempt return code= 7 Description %1 – This is the name of the Email Message Profile%BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 7 means “Couldn’t Connect” Notes Connection failures to SMTP servers result when the TCP connection to a given… Continue reading Profile Description: %1. Notification attempt return code= 7
Profile Description: %1. Notification attempt return code= 28
Profile Descriptìon: %1. Notification attempt return code= 28 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 28 means “Operation Timeout” Notes Timeouts to SMTP servers can result due to routing problems between the… Continue reading Profile Description: %1. Notification attempt return code= 28