Description LSI Storage Authority (LSA) fully supports English OS only, other languages are supported but a change to the LSA.conf file is necessary before you can login to LSA. Product MegaRAIDLSI Storage Authority (LSA) Steps to Reproduce Launch LSA from the desktop Enter the administrators username and password Expected Results Login is successful and the LSI… Continue reading Error Code 49: Invalid Credentials When Logging Into LSA (LSI Storage Authority)
Category: Knowledge Support
Analog PTZ Presets Are Not Saving for Customrole Users
Description Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live. Product exacqVision Server v22.09 and 22.12 Steps to Reproduce exacqVision Client > Configuration > Usersselect an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled Close and… Continue reading Analog PTZ Presets Are Not Saving for Customrole Users
Browser Thin Client Output Trigger Not Staying On
Description When you activate the soft trigger on the thin client it stays on for about 10 seconds then turns off and on again automatically. Product exacqVision WebServer / Thin Client Version Issue was confirmed on 21.12 and 22.09, but may exist on other versions. Solution This will be resolved in version 23.03 of the… Continue reading Browser Thin Client Output Trigger Not Staying On
Cloud drive relies on the bit rate, not the quality when archiving the cameras.
Description When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality. Example: You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.
Tunneling to a Cloudvue Gateway From a Local Windows Machine
Description At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local Windows machine which once established will allow access to these resources from a web browser on the local machine.… Continue reading Tunneling to a Cloudvue Gateway From a Local Windows Machine
Unable to Add Hikvision Camera to Cloudvue Gateway
Description While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF. Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera. Product Solution RTSP Authentication ONVIF… Continue reading Unable to Add Hikvision Camera to Cloudvue Gateway
Video distortion in playback during PTZ activity and motion
Description Camera footage distorting when set to motion and the camera is PTZ’d. When the camera is set to free run there is no distortion. Product exacqVision Server Solution Update to Server version 22.12.0Bug Fix – psfpi – Fixed missing i-frame write when ptz activity is resumed
Self-signed and Untrusted Private/Internal Certificates Cannot be Validated in the ExacqVision Client
Description ExacqVision Client software is unable to validate Self-signed and untrusted private or internal certificates Product Steps to Reproduce Expected Results Actual Results Solution
Starting ElasticSearch service with a service account
Description In some production environments, service accounts are used to run Enterprise Manager services. In order for the ElasticSearch to run it creates a tmp directory from the account it was installed under, this can cause the service to not run if you try starting the service as a different user. there are two ways… Continue reading Starting ElasticSearch service with a service account
Video Shows in Timeline but Not Playing Back on Remote Client Workstations
Description When searching video from client workstations, results will display in the timeline, but users are unable to playback video. NOTE: The same search can be performed from the exacqVision Client running on the NVR and works normally. Product exacqVision Client 22.09.03 and 22.12.05 Steps to Reproduce From the exacqVision Client search for older… Continue reading Video Shows in Timeline but Not Playing Back on Remote Client Workstations