Description When trying to log into the Exacq Client with a LDAP user you get a “Login failed User is not authorized” error. This is due to the User not being queried and mapped to a user role in the Users section of the client. Product exacqVision Client Version All Versions Solution You must search… Continue reading Login failed “LDAP User is not authorized.”
Category: Knowledge Support
Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts
Title Unable to Validate Mobile Phone to Multiple Accounts Description Currently a Mobile Phone can only be validated to a single account. Attempts to validate to a 2nd account will fail. Product Cloudvue Access iOSCloudvue Access Android Solution Remove the mobile credentials from the current Account. The phone will then validate on the new Account.… Continue reading Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts
Manually Calculating the SSH Password for a Cloudvue Device
*** INTERNAL USE *** Description The following instructions can be used to manually calculate the ssh password for a Cloudvue video device. Product Solution Cloudvue Gateway The ssh password is the first 32 characters of the MD5 Hash returned when using the following combination MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6 Where MAC is the MAC address… Continue reading Manually Calculating the SSH Password for a Cloudvue Device
Cloudvue Analytics & Intelligence
Description Cloudvue Intelligence provides access to whatever data analytics a particular camera may provide such as people and vehicle detection. Except for Motion, People and Vehicle Detection the camera must provide the desired analytic. Products Cloudvue IntelligenceC2C CamerasC2G Cameras Solution Except for Motion, People Detection and Vehicle Detection, which are native to Cloudvue Intelligence, customers… Continue reading Cloudvue Analytics & Intelligence
Cloudvue Force Certify offline devices
Internal only should only be used by Level 3 There is a button to force certify online devices but this will be needed more for offline device a script has been provided to do this. This script is to be run from the same device and location as your ssh tunnelling scripts. Copy the attached… Continue reading Cloudvue Force Certify offline devices
Avigilon H4A Multisensor Camera Not Connecting
Description Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error. Product Steps to Reproduce Add an Avigilon H4A Multi-Sensor Camera Expected Results Camera connects Actual Results Camera fails to connect and returns the following log entriies SOAP Error 12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error… Continue reading Avigilon H4A Multisensor Camera Not Connecting
The Event monitoring trigger is not switching the video
The Event monitoring trigger is not switching the video Description The Event monitoring trigger is not switching the video the first time if you run it while another trigger works. Reproducing the issue:- creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the… Continue reading The Event monitoring trigger is not switching the video
Cloudvue – Default Ports
Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed to ensure devices are able to reach the cloud. Products Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext Transfer Protocol Secure (HTTPS / TLS… Continue reading Cloudvue – Default Ports
Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection. Note:Network loss recording will not be triggered on a Server restart… Continue reading Preparing Illustra cameras for Network Loss Recording with exacqVision server.
TCP Listener not showing “Connected”
When adding an IP Serial Port, most of the time you will see the Status go to “Connected” However, the Type “TCP Listener” does not actually connect to the device sending data. We are simply opening up on that port and waiting for any unencrypted data to show up. Because of this the Status will… Continue reading TCP Listener not showing “Connected”