Time synchronization is an often overlooked concept in computer networking. The Network Time Protocol, also just shortened to NTP, is a network protocol and standard that allows distributed computers to synchronize their time. Why is this important? Keeping proper time on computers, particularly when dealing with several computers communicating with each other, is important for… Continue reading Explaining NTP
Category: Knowledge Support
Support Portal Articles – Best Practices
Template See: Support Portal Knowledge Base Articles – Creation Template <br> Guidelines Special Tags In addition to standard tagging the following specific tags control the exposure level of the post to various user groups on the support portal. <br> Standardized Spellings for Articles <br>
JIRA Enhancement Ticket Creation
JIRA Enhancement Ticket Creation New Ticket Set issue type to Enhancement when creating an AES TicketThe “component” chosen should auto assign to the proper PM or a designated POCProvide all pertinent detailsSF Case number if anyCustomer account/contact infoDetails about the enhancement requestImpact on current / future SalesTalk to Sales if neededSet Priority level If existing Support… Continue reading JIRA Enhancement Ticket Creation
How To Crop Exported Video for Privacy
Support for cropping exported video was added in ExacqVision Desktop Client 7.8. The following steps require Client 7.8 or higher. If video is exported that contains some relevant content but also contains content that should not be distributed due to privacy concerns, it is possible to crop the exported video to specific dimensions that will… Continue reading How To Crop Exported Video for Privacy
Bosch Security Integration Causing Operating System to Crash
Description As soon as you enable (check the Bosh integration profile . the system will reboot the exacq server service. Product Server Version 20.03 up to 22.12 were experiencing this crash. Panel in use: Bosch B9512GT Steps to Reproduce Configure the Add Security Integrations Page in the Client Select the Enable buttonThe server would lock… Continue reading Bosch Security Integration Causing Operating System to Crash
OS on Raid reporting false alarm.
Description: We have seen where ExacqVision is reporting a false alarm on the hardware page with systems that have the OS on RAID. The system drives show up RED in the GUI. This is a result from storcli reporting back “unkown” for the temperature. Product: The option for OS on RAID is available for all… Continue reading OS on Raid reporting false alarm.
Enhanced vs Standard Security on Illustra cameras
After logging into your Illustra camera for the first time, accepting the End User License Agreement, and creating a Host ID, you will be asked to select a security mode. Enhanced is selected by default. As the message indicates, Enhanced will automatically select several advanced security options, such as enabling additional authentication needs, like forcing… Continue reading Enhanced vs Standard Security on Illustra cameras
Cloudvue Subscription Support Policy
Description Details regarding the proper handling of Cloudvue subscriptions. Solution IMPORTANT Support should NEVER add or change subscriptions for a customer, partner, or JCSS account. Authorized Account User An authorized user could be the partner, or another user listed on the account Determining the Partner ID Customers When a customer has subscription questions support should… Continue reading Cloudvue Subscription Support Policy
How to capture the traffic from the terminal via Tshark
How to capture the traffic from the terminal via Tshark Discription The following steps will show you how to capture the traffic data via the terminal using Tshark Steps Updating the repositories and installing tshark. You can check the NIC on your machine via the following command. To run the tshark via terminal capturing from… Continue reading How to capture the traffic from the terminal via Tshark
Cloudvue Legacy Subscription Accounts
Description Cloudvue GatewayC2C Solution Service Plan – TCSVMSM – VMS only Monthly Storage Retention – No Cloud Drive Legacy Accounts Account1800Packouts7thGenAccess Control ConsultantsAces LLCACS, JOCO LibraryAcurixAmerisureAndani ImportsApple Security SolutionsArbelbide Farms LLCBagby and RussellBally RibbonBeltoneNEBridgewayBrite StarBuilders TrustCE PizzaClaresholmCoastal PizzaDawg ParadiseDesert HillsDuke CommunicationsElauwitElauwit, EdREmpiretecheSecurity, Wash N RollFidelis SolutionsFloors DirectFuller Apt HomesHightekInnovative ITisoflexITZ NetworksJCSSJetz FoodsJohnson Controls Inc, Sammamish… Continue reading Cloudvue Legacy Subscription Accounts