Description This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue. When full screen is toggled on the cloudvue interface, the live feed starts buffering. Solution
Category: Knowledge Support
Cloudvue Manager – Creating Admin Accounts and Users
Description This document explains the step-by-step process of creating an admin account and adding users to accounts. Alongside this, will also show how to add user to a video device. Steps Note: When entering email address, do not use capital letters. This may cause issues with logging in.
Cloudvue Analytic Snapshot – Via Email
Description This is for the issue where snapshot analytics do not show up via email on Cloudvue. Explanation / Solution This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
Adding Non-Licensed IP Devices When Licenses Are Full
When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices. This error message appears via pop-up message or Client Indicator, then does not allow the… Continue reading Adding Non-Licensed IP Devices When Licenses Are Full
EM Displaying Red Banner and DataRoll Off with high Resource Consumption
Description EM experiencing High resources and data roll off banner. Product Enterprise Manager 23.03Windows 10 Steps to Reproduce Expected Results We should not see high Resources and Data Roll Off Banner. Actual Results High Memory, CPU, and Red Banner Data Roll Off. Solution Update to exacqVisionEnterpriseManager_23.06.101.0_x64.exe or official EM release 23.06. AESW-4786
2023-06 June Quarterly Release Training
ExacqVision Server Bug Fix – Fixed excessive Archiving status messages (AESW-4989) Bug Fix – Debian installer no longer enabled eventpi by default Bug Fix – Fixed issue capturing all metadata when multiple events are sent as one alarm Bug Fix – Ensure eventpi database is purged after server reboot Bug Fix – Fixed connection status… Continue reading 2023-06 June Quarterly Release Training
My Client changed themes or prevents me changing the theme
Description Themes were added in ExacqVision Client version 8.04, permitting the Desktop Client to be customized to an operator’s preference. With the release of ExacqVision Client 19.03, new client installs defaulted to the Light theme in place of the Classic theme. Problem Explanation With updates made to the underlying ExacqVision Client code, on Windows systems… Continue reading My Client changed themes or prevents me changing the theme
Alarm Output Soft triggers on Thin Client triggering on and off automatically
DescriptionWhen a Alarm Output Soft Trigger is enabled in the thin client it triggers on and off every 10 seconds automatically. Product Exacq Thin Client Exacq Web Service Steps to Reproduce Setup an alarm output to a soft trigger on exacq Access this soft trigger on the thin client Enable the soft trigger Expected Results Alarm stays on… Continue reading Alarm Output Soft triggers on Thin Client triggering on and off automatically
Configuring IP Addresses on a Cloudvue Gateway
Description This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product Prerequisites Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue Command Line In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP… Continue reading Configuring IP Addresses on a Cloudvue Gateway
Finding Cloudvue Gateway IP Addresses
Description Here are the ways to determine the LAN IP address of a Cloudvue Gateway Product Cloudvue Gateway Solution Cloudvue.com Cloudvue App Cloudvue Manager