Description At times it may be necessary to move or copy files from a Cloudvue Gateway to a local machine. WinSCP Portable establishes an SSH connection between a machine running Windows and a Gateway. It offers a convenient side by side file explorer view of the local and Gateway directories and files making it simple to… Continue reading Moving Files From Cloudvue Gateway to Windows
Category: Knowledge Support
Cloudvue – Recording Schedule Types
Description The following describes the currently available recording schedule types Product Solution Schedule Types Motion Record Local Record, Cloud Motion Local Record, Cloud People Detection Local Record, Cloud Vehicle Detection NOTE: All cloud recording requires a subscription
How to use the Camera Inspection tool
Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), includes a feature called Camera Inspection which allows EM users to notate cameras which need attention for a later date. This handy feature means you can easily create a punch list of cameras which need attention for integrator/installer work orders to do things such as:… Continue reading How to use the Camera Inspection tool
Motion Detection Fails on HikVision DS-6716HUHI-K Encoder
Description The HikVision DS-6716HUHI-K encoder fails to record when set to motion detection recording schedule in exacqVision. Note: This device has been deprecated by the manufacturer. Product Steps to Reproduce Expected Results Motion is detected and video is recorded Actual Results Motion is not detected and video is not recorded Solution We have found that… Continue reading Motion Detection Fails on HikVision DS-6716HUHI-K Encoder
No Remaining Seats for Doors Error
Description The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product Steps to Reproduce Expected Results The user saves without error Actual Results The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error
Cloudvue Gateway Video Tearing
Description The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product Solution
Cloudvue Master Camera Password
Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password
Downgrading Enterprise Manager software from 23.06 to lower versions
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions
Cloudvue Manager – Colour Codes Definitions
Description This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean. Colour Codes
Hikvision Camera losing motion / stops recording
Description This resolves the issue where the camera recording is stopped on motion recording schedule. The user then has to disable and re-enable the camera for it to start recording again. Product Exacq, Exacq Vision Client. Solution User has to upgrade to 22.12 or later.