What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage. When HAR files are useful How to Capture HAR files Prior to performing a capture open an Incognito window… Continue reading Browser Developer Tools for Troubleshooting and Support
Category: Knowledge Support
Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Using the Axis I8116-E Network Video Intercom with ExacqVision
This article applies to the Axis I8116-E Network Video Intercom using firmware 11.8.66. ExacqVision does not currently support SIP calling functions. However, this device can be integrated for interactive operation with ExacqVision as detailed here. In the example that follows we will step through an example scenario wherein pressing the door station call button brings… Continue reading Using the Axis I8116-E Network Video Intercom with ExacqVision
Edge Server Application Stops Shortly After Starting on Illustra Cameras
Description Users setting up the ExacqVision Edge or Edge+ application on Illustra cameras may see the application running and connect to it only to find it stops running shortly thereafter. This is likely due to changing the default ‘Enable Event Record’ setting on the camera. <br> Product Cameras: Edge Server <br> Steps to Reproduce <br>… Continue reading Edge Server Application Stops Shortly After Starting on Illustra Cameras
Manually Updating Smartvue Software on a Cloudvue Gateway
Description At times it may be advantageous to manually apply production versions of Smartvue on a Cloudvue Gateway. Here are the instructions for obtaining, transferring, deploying, and verifying that software. Product Solution Example
Exacq I/O USB module Output Mapping in Exacq
Description This document will outline the mapping of the USB I/O module for the output alams in exacq Product Exacq Server Exacq Integrations Output 1 – Relay ( 1 on image )Output 2 – Output 1 ( 2 on image )Output 3 – Output 2 ( 3 on image )Output 4 – Output 3 (… Continue reading Exacq I/O USB module Output Mapping in Exacq
Failure to Receive Events from Illustra Pro Gen4 Multisensor
Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor
Server 23.09 Fails to Run on Ubuntu 14.04 x86
Description Users with Ubuntu 14.04 x86 (32-bit) experience an error when attempting to install or update to ExacqVision Server version 23.09. <br> Product ExacqVision Server 23.09 x86 and above <br> Steps to Reproduce Attempt an update or fresh install of ExacqVision Server version 23.09 on a Ubuntu 14.04 x86 system. <br> Expected Results Installation without… Continue reading Server 23.09 Fails to Run on Ubuntu 14.04 x86
Onvif -Motion Not Working When Updating from 23.06 to 23.09
Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09