Description There have been 3 scenarios seen when searching from the live page on 24.12.7.0 Exacq Client if you have Sub Streams enabled.1. If you have remote connection enabled with sub streams searching from live will not return any search results.If you deleted the sub stream it will return search results as expected. 2. If… Continue reading Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results
Category: Knowledge Support
Configuring Enterprise Manager Cache Settings
Description Added in EM 24.09, as we gain experience using the settings, it will be valuable to add guidance on the impact of specific changes and recommendations on in what situations they should be applied. A “cache_settings” group was added to the Enterprise Manager “settings.yaml” file. Each setting controls the update frequency for its designated… Continue reading Configuring Enterprise Manager Cache Settings
Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0
Description When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product Steps to Reproduce Update from 24.09.5 Exacq Server to Exacq Server 24.12.7.0. Expected Results Motion remains working. Actual Results Motion stops working. Solution Exacq Server 25H1… Continue reading Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0
Moving Cameras Between Cloudvue Gateways
Description When a camera is added to a Cloudvue Gateway it is assigned to that specific Cloudvue Gateway in our cloud database. Attempts to add the camera to a different Cloudvue Gateway will fail with a message indicating that the camera “Already Exists”. Here are the appropriate steps to follow in the event a camera… Continue reading Moving Cameras Between Cloudvue Gateways
AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Description AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product Steps to Reproduce Update server to… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Using the Hanwha TID-600R Intercom with exacqVision
This feature included in 25H1 allows the user to integrate the Hanwha TID-600R with exacqVision Client. In this example we will step through an example scenario where pressing the call button or using the Touchless call setting on the intercom brings the camera to the attention of the exacqVision operator to trigger a door lock.… Continue reading Using the Hanwha TID-600R Intercom with exacqVision
Added Axis Dewarping on Axis M Series Cameras
Description Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product Steps to Reproduce tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras
Fast Reverse Proxy Client (frpc.exe)
Overview As part of Exacq’s Remote Connectivity solution, it utilizes the Fast Reverse Proxy Client, known as frpc.exe. This service plays a key role in the remote connectivity solution, enabling users to securely access their NVRs from virtually anywhere. FRPC has been a trusted component in Exacq for some time, having previously been integrated into… Continue reading Fast Reverse Proxy Client (frpc.exe)
Failed to Refresh Raid Controller – Arcconf config Missing Controller
Description If a you have a Avnet Server with no Raid Card then you might see this logs spamming every minute.3/12/2025 12:00:57.103 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:01:57.313 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:02:57.537 AM… Continue reading Failed to Refresh Raid Controller – Arcconf config Missing Controller
Exacq AV1 Codec Support
Description Exacq are in the process of adding support for the AV1 Codec. AOMedia Video 1 (AV1) is an open, royalty-free video coding format initially designed for video transmissions over the Internet. It was developed as a successor to VP9 by the Alliance for Open Media (AOMedia),[2] a consortium founded in 2015 that includes semiconductor firms, video on demand providers, video content producers, software development companies and web browser… Continue reading Exacq AV1 Codec Support