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Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description  Cameras are not able to switch to Serial IP under Mechanical tab.Looking at the Onvif plugin the PTZ for the camera was set to “0”We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to… Continue reading Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq

Description  The Pelco SMLE1-15V5-3h does will not record or see last motion events in exacq client/ server.Both Firmware’s were tested and work with the override.4.80.0.24(F722c136)and fw 4.86.0.20(7a7d6563) Product  ExacqVision Server 24.03.7.0 – 24.09.4.0 Steps to Reproduce  Set up motion in the cameras gui for each head in the camera to enable motion events. Expected Results … Continue reading Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq

Remote Connectivity Fails to Connect to Switchboard

Description When enabling Remote Connectivity for an exacqVision Server on the Remote Connections page within the Client, the Connectivity Status column displays an error. Issue Examine the message displayed in the Connectivity Status column on the Remote Connections page or the exacqVision System Logs. Disabled: SBS: listener stopped 1-CANCELLED May be caused by missing frpc… Continue reading Remote Connectivity Fails to Connect to Switchboard

Technical Bulletin: Installing Additional Languages for Windows 11

Technical Bulletin – TAB Number: TB-00456-00-241004 Date Issued: 4th October 2024 Issue Required language is not included in list of pre-installed languages. Solution Add a language to the list of preferred windows display languages. Procedure: <br> Continuous improvement statement As with all processes defined by the Exacq Technical Services Group, this document is intended to… Continue reading Technical Bulletin: Installing Additional Languages for Windows 11

Motion Event PTZ Presets with the Axis M5000-G in exacqVision

Overview The Axis M5000-G PTZ camera is a multi-sensor camera containing three stationary wide-angle lenses around the circumference of the camera body and one center-mounted PTZ lens. This guide is intended to help users automate the positioning of the PTZ lens upon events, such as motion detection. Requirements NOTE: While this article is written specifically… Continue reading Motion Event PTZ Presets with the Axis M5000-G in exacqVision

Adjustments for Loud Fan Complaints

Description Some users with newer exacqVision server hardware have complained of their systems having louder than expected system fans. <br> Product <br> Steps to Reproduce No specific steps are needed to reproduce since this was a factory setting. A-Series 2A & Q-Series Models A-Series FA & FAR Models <br> Solution A-Series 2A & Q-Series Models… Continue reading Adjustments for Loud Fan Complaints

llustra Flex2 4k Bullets / Domes Not Recording

Description  If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product  Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording

Cloudvue Advance Replacement RMA Process – North America

Description  Please use the following steps when creating a Cloudvue Advance Replacement RMA in North America. Solution Complete the normal Cloudvue RMA Process for North America, see KB #13217 for instructions. From the RMA Salesforce Case Email Will Anderson <will.anderson@jci.com>  requesting that he create a sales order.  The email should include the following information: IMPORTANT: … Continue reading Cloudvue Advance Replacement RMA Process – North America

Cloudvue NVR Recorder Debugging

Description  At times it can be useful to get nvr-recorder debug level output to troubleshoot recording issue on a Cloudvue Gateway.  This can be achieved using the smv-record debug engine. Product  Solution The basic steps are: Example Tech Tip:  Support Diagnostics also captures this information in the Smartvue-smv-record.log section.