Category: Categories

Container for the Support Portal’s categories.

At least one category within this section must be checked for the article to appear in Support Portal!

When I use a web browser to view the video from the exacqVision Web Server, do I need to install any additional software or applets?

No. The exacqVision Web Server transcodes video into a JPEG that can be viewed by any modern web browser. This allows anybody to use the Web Server without downloading or installing additional software. <br>

Is my exacqVision Client software backward compatible?

In most cases, yes. Exacq strives to make the client software backward compatible. However, we recommend that you upgrade your client because newer versions have additional features, bug fixes, and enhancements. Older versions usually function correctly, but they most likely do not offer all the current exacqVision client features. <br>

Can ExacqVision Server run on Linux?

Yes, ExacqVision Server has been tested on the following: Ubuntu 22.04 (64-bit)Ubuntu 20.04 (64-bit)Ubuntu 18.04 (64-bit)Ubuntu 16.04 (64-bit)Ubuntu 14.04 (64-bit or 32-bit with PAE1)Ubuntu 12.04 (32-bit with PAE1)2Ubuntu 10.04 (32-bit with PAE1)2 Version numbers are listed as YY.MM. ExacqVision supports Ubuntu LTS releases only. Canonical provides LTS releases every two years. Long Term Support (LTS)… Continue reading Can ExacqVision Server run on Linux?

Can the exacqVision Client run with Windows Aero (Vista)?

Yes. However, video display operations will not be accelerated. Changing the color scheme to Windows Vista Basic can restore overlay and offscreen functionality. Switching to the Vista Basic theme: Right-click on the Desktop and click ‘Personalize.’Click ‘Window Color and Appearance.’Click the ‘Open classic appearance properties for more color options’ link.Select ‘Windows Vista Basic,’ then click… Continue reading Can the exacqVision Client run with Windows Aero (Vista)?

Does ExacqVision work with 64-bit Windows?

ExacqVision Server software has supported 64-bit Windows since Server version 6.4. sDVR and tDVR analog capture board installers for 64-bit Windows ExacqVision Hybrid systems are also available. For a list of currently supported operating systems, refer to the software product pages on Exacq.com, then click ‘System Requirements.’ <br>

How can I find the version of my exacqVision Client, Server, or Web Service software?

exacqVision Server Related links: Download the latest exacqVision Server software <br> exacqVision Client Related links: Download the latest exacqVision Client software <br> exacqVision Web Service Related links:Download the latest exacqVision Web Service <br>

Why does my PTZ not work completely on the ACTi ACD2100 camera?

First, make sure that your Analog camera is using Pelco-D protocol and that its address is set to 1. <br> Also, in some versions of the exacqVision software, the speed is not correctly sent to the camera when using the Pan and Tilt functions. To fix this, adjust the speed bar under the Pan and… Continue reading Why does my PTZ not work completely on the ACTi ACD2100 camera?

How is exacqVision NVR software licensed?

The exacqVision VMS software licenses a specific number of channels to a key based upon the server NIC’s MAC address. A license includes the maximum number of IP devices, an SSA period for software updates, analog video channels for Hybrid NVRs, and the functional level for the software. The functional levels are: See the Features… Continue reading How is exacqVision NVR software licensed?