When you adjust settings for certain Arecont or IQEye cameras using the exacqVision Client, the settings do not get applied. If this occurs, see the following information for each camera brand. <br> Arecont There are no standard credentials for an Arecont camera, but with some models you can enter anything in the credentials area on… Continue reading IQEye and Arecont Settings Not Changing
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Stack Overflow in S2 Integration in Internet Explorer 8
If you are using Internet Explorer 8 to connect to an S2 access control system integrated with exacqVision, a “Stack overflow error 0” message might appear repeatedly. This issue occurs more often if the S2 and exacqVision systems are connected on the same LAN, and it is caused by the way Internet Explorer 8 handles… Continue reading Stack Overflow in S2 Integration in Internet Explorer 8
Post-motion Recording on ExacqVision Systems
To configure post-motion recording on an exacqVision system, complete the following steps: <br> In the ExacqVision Client, open the camera’s Settings page, as seen in the example below. On the Motion tab, use the slide control to set the desired number of seconds of post-motion recording. <br>
How do I open an RTSP stream in VLC?
VLC is a good tool to use if you are having issues with an IP camera. If the camera can provide you with RTSP stream data, you can display that stream in VLC and see if you have the same issues you experience with the camera ExacqVision. This helps troubleshoot an issue because it removes… Continue reading How do I open an RTSP stream in VLC?
Email Notifications Not Sent from Linux-based exacqVision Server
If you install exacqVision Server software on a Linux-based system that does not have certain Perl modules installed, email notifications can fail. This does not apply to Linux-based exacqVision systems shipped by Exacq because the Perl modules are installed on the systems when they are manufactured. If you do not receive expected email notifications, check… Continue reading Email Notifications Not Sent from Linux-based exacqVision Server
Locating Server and Client Crash Dump Files
ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. <br> Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11 Windows XP MacOS
Troubleshooting an eDVR Board
To troubleshoot an eDVR board, complete the following steps: <br>
Are eDVR boards compatible with an LGA 1156 motherboard?
Yes. Exacq has tested compatibility with the following configuration: <br> *Intel Q57TM Micro-ATX motherboard *Two eDVR boards *PCIe 1x Riser <br> At this time, Q57 is the only chipset that is supported for use with the PCIe 1x riser card. <br>
Changing Web Server Default Image Quality (Legacy)
Instructions These instructions only apply to web services 9.4 and earlier. The changes described only affect the default image quality in “simple” mode and this process is not upgrade safe. You must perform this process again each time you upgrade Web Server. <br> <br>
Using Remote Desktop to Manage Windows-based ExacqVision Servers
Remote Desktop allows you to connect to your Windows-based ExacqVision server over a network connection and operate it as if you were using the system directly. This can be especially useful when you want to upgrade the server software. Using Remote Desktop across public networks or the internet introduces many of the same security concerns… Continue reading Using Remote Desktop to Manage Windows-based ExacqVision Servers