To configure the time server on a Linux-based exacqVision system, complete the following steps: In exacqVision Client, make sure Enable Time Server is not selected on the Date/Time tab on the System Setup page.In a Terminal window, type sudo /etc/init.d/edvrserver stop to stop the exacqVision service.In a Terminal window, type sudo /etc/init.d/ntp start.Type sudo /etc/init.d/edvrserver… Continue reading Configuring the Time Server on Linux-based exacqVision Systems
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Enabling 4×3 Resolution to Eliminate Gray Bars in Video Windows (Legacy)
NOTE: These are Legacy instructions. This behavior was replaced when Client settings implemented Panel Size settings.When using cameras with a 4×3 resolution, gray bars might appear to the left and right of the camera’s video window in exacqVision Client. To stretch the 4×3 video so that it fills the screen, manually set the video card… Continue reading Enabling 4×3 Resolution to Eliminate Gray Bars in Video Windows (Legacy)
Important Notes About exacqVision Enterprise Health Monitor Email Notifications
exacqVision Server Each exacqVision Server notification profile has an optional Send Rate Limit setting. When an event link is triggered and a particular notification profile is sent, the notification profile does not send additional emails until the Send Rate Limit has elapsed. For example, both an IP Camera Connection event source and Video Loss event… Continue reading Important Notes About exacqVision Enterprise Health Monitor Email Notifications
Manually Deleting Log Files from Linux-based exacqVision Systems
It is possible for log files to become large enough to prevent proper access to an exacqVision system. If this happens, complete the following steps to delete the files manually: Restart the system.During the system startup process, press the Esc key to boot to shell.Type /usr/local/exacq/server/logs.Type ls -la for a list of files and sizes.Type… Continue reading Manually Deleting Log Files from Linux-based exacqVision Systems
Trigger Inputs Do Not Work on Panasonic Cameras Running H.264 or MPEG-4 in Internet Mode (Over HTTP)
When a Panasonic camera is configured for Internet mode (over HTTP) when using H.264 or MPEG-4 compression, the camera’s trigger inputs do not work correctly. The triggers are in a normally open state by default, but they do not enter an alarm state when the circuit is closed. <br>
Overload Management
Background This article explains how to determine whether an ExacqVision server’s hardware has been overloaded, how ExacqVision software manages the overload, and how to address the root cause. Video recording and retrieval can place a significant load on a server’s data storage subsystem. This load can be highly variable on systems configured for motion-based recording… Continue reading Overload Management
Replacing XDVR drivers with SDVR drivers on Linux-based exacqVision Systems
If you have an Linux-based exacqVision system (such as exacqVision EL) that requires SDVR drivers, but you mistakenly installed XDVR drivers, you must remove the XDVR drivers before installing the SDVR drivers. There are two equal ways to remove the XDVR drivers; use the one that you prefer or have better access to: In Terminal,… Continue reading Replacing XDVR drivers with SDVR drivers on Linux-based exacqVision Systems
Bad Package Quality Error when Installing exacqVision Software on Ubuntu 11.04
Exacq recommends installing exacqVision software on Ubuntu 10.04 because of its extensive testing within the Ubuntu community and its status as a Long Term Support version. However, if you try to install exacqVision Client and exacqVision Server software version 4.5 and older, exacqVision Web Service, or Enterprise Health Manager on a Ubuntu 11.04 system, the new Ubuntu Software Center… Continue reading Bad Package Quality Error when Installing exacqVision Software on Ubuntu 11.04
Troubleshooting Active Directory Error Messages
Error: “Client Side Kerberos Authentication Failed” Cause: The setspn command was not run on all Active Directory Servers, or there is a duplicate SPN. Solution: On the DC, run the setspn command as directed in the appropriate ExacqVision Active Directory setup guide, or run setspn -X to check for duplicates. If a duplicate is found,… Continue reading Troubleshooting Active Directory Error Messages
No Audio from PC Speaker on Linux-Based exacqVision Systems
If you cannot hear audio on Linux-based exacqVision (eV) systems, try adjusting the volume setting on the front speaker (the default setting is for this volume is zero). To adjust the volume setting, complete the following steps: Exit the eV Client software and log out of the user account.Log in to Linux using an administrator… Continue reading No Audio from PC Speaker on Linux-Based exacqVision Systems