Category: Categories

Container for the Support Portal’s categories.

At least one category within this section must be checked for the article to appear in Support Portal!

exacqVision POS-ATM Information Guide

Requirements*This document applies to exacqVision 4.3 and later.*Serial data can be received using RS-232, HTTP, or TCP/IP. The data must be in an un-encrypted ASCII format. Formatting such as .xml can be used, but the data cannot be parsed.*If there are questions the data format, see sections 4 and 5. <br>exacqVision Serial Data Capabilities Serial data is… Continue reading exacqVision POS-ATM Information Guide

Why don’t I see the layout icons on top of my screen?

This can happen if you have highlighted the Views icon on the left hand side of the live view.  Since a View has a predefined layout, there is no option to choose a new one from the top menu.  If you would like to change the layout and choose cameras for it, you will need… Continue reading Why don’t I see the layout icons on top of my screen?

Can I run a Silent Install of ExacqVision?

ExacqVision Server and Client EXE installers adhere to the normal NSIS installation options. /S runs the installer silently.for silent. Example: exacqVision_23.0.3.6_x64.exe /S /D changes the installation directory. While the default directory is recommended, you may use this option to override it to install in another directory.Example: exacqVision_23.0.3.6_x64.exe /S /D=C:\Program Files\MyCustomDirectory More information about NSIS options can… Continue reading Can I run a Silent Install of ExacqVision?

Auto Export to Windows Network Share from Windows-based Exacq Server

On a Windows system, exacqVision Server runs as a service. This is desirable because the service starts recording video without user interaction when the system is started. However, this creates an issue with the management of credentials for access to network storage, as the exacqVision Server does not run from a normal user account that… Continue reading Auto Export to Windows Network Share from Windows-based Exacq Server

ACTi Encoder Multistream Connectivity

ACTi encoder connections require port numbers along with IP addresses to connect to multiple streams (where available).The port numbers for each stream on the encoder should increase incrementally starting with 800. For example, if the IP address of an encoder with four analog streams is 192.168.101.25, the following IP and port number combinations must be… Continue reading ACTi Encoder Multistream Connectivity

Monitoring exacqVision servers and exacqVision Enterprise Health Server in Linux

Most Linux distributions have crontab, a program that can be used to monitor exacqVision server and Enterprise Health Server. Crontab can periodically check and restart a process if it stops. The following process for enabling crontab monitoring assumes that you have root access to the Linux computer: NOTE: These instructions are written for an exacqVision server.… Continue reading Monitoring exacqVision servers and exacqVision Enterprise Health Server in Linux

Cannot Connect to 3ware Controller Via the Webpage

You can install the latest 3ware software version to take care of this issue. Packages are available from Broadcom. You must unzip and install the 3DM2_Software package. After installation, you must also install the WinAVAlarm component and then remove it after installation. A system restart is required after installation. <br> LEGACY INSTRUCTIONS Windows update KB2585542 stops… Continue reading Cannot Connect to 3ware Controller Via the Webpage

Can I change the default port for my ONVIF camera?

ExacqVision allows you to enter custom ports for cameras that have had standard port numbers changed. When selecting ‘ONVIF’ from the ‘Device Type’ selector in the process of adding a camera, the ‘Port’ field is greyed out. Rather than using the ‘Port’ field you will need to add the port number at the end of… Continue reading Can I change the default port for my ONVIF camera?