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exacqServer Server Crash with Illustra3 Camera Plug-in

exacqVision Server versions earlier than 5.10.3 can crash if you select Apply Defaults on the Camera Settings page of an Illustra camera that does not have a motion mask configured. <br> To avoid this issue, upgrade to exacqVision Server 5.10.3 or later. As a workaround on earlier versions, create a motion mask on the camera.… Continue reading exacqServer Server Crash with Illustra3 Camera Plug-in

Remote Updates Fail on Windows-based exacqVision Servers

On some Windows-based exacqVision servers with exacqVision software earlier than version 5.8, remote updates can fail if the system time changed between the time the system was started and the time the remote update is initiated. <br> To work around this issue, stop and restart the exacqVision Server service, and then immediately initiate the remote… Continue reading Remote Updates Fail on Windows-based exacqVision Servers

Upgrading to exacqVision Server 5.10 on S-Series Systems

The exacqVision Server version 5.10 Linux installer requires additional library packages (libnspr4-0d and libnss3-1d) that are not included on S-Series systems manufactured before December 2013. To avoid a failure when upgrading to version 5.10, complete the following steps. <br> NOTE: These steps are required ONLY for exacqVision S-Series systems.<br> Systems with Internet Access Install the required… Continue reading Upgrading to exacqVision Server 5.10 on S-Series Systems

NIC Bonding on exacqVision Client and Server

Beginning with version 5.10, NIC bonding is supported on exacqVision Client and Server. The following sections contain requirements and steps for enabling NIC bonding. <br> Linux Ubuntu 10.04 and Later Install ifenslave-2.6 package. <br> apt-get install ifenslave-2.6 <br> Add bonding module to modules list by editing /etc/modules. <br> sudo gedit /etc/modules <br> Add “bonding” at… Continue reading NIC Bonding on exacqVision Client and Server

exacqVision Client and Server version 5.10 and Later Cannot be Installed on Ubuntu 6.06

Beginning with version 5.10, exacqVision Client and exacqVision Server cannot be installed on Ubuntu 6.06. An error message will appear during installation indicating that “Dependency is not satisfiable.”<br>

Changing the Resolution of additional streams Illustra Flex Cameras

Problem If multistreaming is enabled on an Illustra Flex camera, you cannot use ExacqVision Client to change the resolution on any stream except for the last stream added. Affects firmware earlier then 3.0.5. Workaround If you want to change the resolution on a previously added stream, you must first delete any streams added after that… Continue reading Changing the Resolution of additional streams Illustra Flex Cameras

Replacing SATA Power Cable in Hybrid ExacqVision Systems with Stretch (sDVR) Boards

(NOTE: This article applies to hybrid ExacqVision systems with Stretch boards, manufactured from June 2012 to September 2013 as described in TAB 2013-01. If you need to replace the SATA power cable to an optical drive and hard drive please visit Article 2320.) <br> To replace a SATA power cable to a Stretch (sDVR) board in an… Continue reading Replacing SATA Power Cable in Hybrid ExacqVision Systems with Stretch (sDVR) Boards

Arecont Camera Video Loss with Large Frame Sizes

Issue Some cameras are capable of creating large frame sizes. There are two issues that can be encountered by unreasonably large frame sizes. As frame size increases the likelihood of the exacqVision recorder throttling increases. A frame size > 4MB will cause exacqVision to display “Acquiring Video” message instead of the actual video stream. This… Continue reading Arecont Camera Video Loss with Large Frame Sizes