Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order. <br> Step 1:… Continue reading How to Re-order Capture Boards with exacqVision
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VADP Upload Fail on Vivotek Cameras
After formatting an SD card for a Vivotek camera, the VADP upload can fail with the following error:Create “/mnt/auto/CF/vadp” failedUpload module failedUpload VADP package failed <br> This is caused by the camera’s inability to create the default folder on the SD card.If this occurs, complete the following steps: Remove the SD card and install it… Continue reading VADP Upload Fail on Vivotek Cameras
exacqVision Windows XP Support
Microsoft has informed consumers that Windows XP is no longer supported as of April 8, 2014. This means that Microsoft no longer supplies security updates for Windows XP. Note the following information about how this affects exacqVision products. Can I upgrade from Windows XP to Windows 7 on my Exacq-built exacqVision system? Any system built… Continue reading exacqVision Windows XP Support
How to Find the Serial Number of an exacqVision System
Using the Client Within the exacqVision Desktop Client application, click the Configuration (gear) icon from the top-left toolbar. Click on the ‘Systems’ node from the top of the left-hand side navigation tree. The grid displayed lists all systems added to this client. Find the ‘Serial Number’ column here. NOTE: Systems that are software only installs… Continue reading How to Find the Serial Number of an exacqVision System
Updating exacqVision S-Series in Response to Heartbleed Threat
In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how its products might be affected by this vulnerability. <br> The exacqVision S-Series uses… Continue reading Updating exacqVision S-Series in Response to Heartbleed Threat
exacqVision Drive Setup with 3Ware (JBOD)
Part I: Enter the 3Ware BIOS Restart the system through the operating system.When prompted, press Alt+3 to enter the 3ware RAID BIOS.Type admin256 as the password.Press any key to acknowledge the warning. <br> Part II: Create the New Array Press the Tab key to navigate to the top of the list of drives listed as Exportable Unit. Highlight single drive under Direct Attached and… Continue reading exacqVision Drive Setup with 3Ware (JBOD)
exacqVision and Heartbleed
In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how this affects its products. <br> exacqVision uses OpenSSL for a few functions, but… Continue reading exacqVision and Heartbleed
RAID Setup Using 3ware Controller (RAID 5 or RAID 6)
Part One: Enter the 3ware BIOS Restart the operating system.When prompted, press Alt+3 to enter the 3ware RAID BIOS.Type admin256 as the password.Press any key to acknowledge the warning. Part Two: Remove the Failed Array Select the failed RAID array by highlighting the array (Exportable Unit) and pressing the spacebar.Press Tab to enter the lower… Continue reading RAID Setup Using 3ware Controller (RAID 5 or RAID 6)
Special Characters Cause Video Clip to be Removed from Email Notification
Affected VersionsexacqVision 7.6 and priorDescriptionIf a camera name contains characters that are not allowed by the file system on the server’s operating system, the attachment cannot be included in an email notification. The server’s file system prevents the attachment file from being created.WorkaroundIn Windows, the following characters are NOT allowed in the name:Less than symbol [Greater… Continue reading Special Characters Cause Video Clip to be Removed from Email Notification
Why Does the Subscription End Date Change When I Add Licenses?
Every new camera license comes with a one-year software subscription agreement (SSA). Because all licensed cameras must have the same subscription end date, a portion of that one-year subscription is used to match the end date of the existing cameras. Any remaining portion of that one-year SSA is then divided equally among all licensed cameras.<br>… Continue reading Why Does the Subscription End Date Change When I Add Licenses?