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exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open

All instances of exacqVision Client must be closed before successfully upgrading a client installation. The installer normally detects these instances and prompts the user to close them before proceeding. <br> If an exacqVision Client installation is configured to receive VideoPush information from another client, the exacqVision installer will not detect the open client instance. This… Continue reading exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open

Upgrading Enterprise System Manager 2.4 or Older Version to ESM 3.0

To upgrade Enterprise System Manager (ESM) 2.4 or older versions to ESM 3.0, you should first upgrade to ESM 2.6, and then install ESM 3.0. <br> If you have already tried to upgraded ESM 2.4 directly to 3.0 and it has failed, complete the following steps: <br> Close the installer. <br> Verify that ESM services… Continue reading Upgrading Enterprise System Manager 2.4 or Older Version to ESM 3.0

Enterprise System Manager Licensing (Legacy)

When you receive an email with your Purchase ID, click the link to the activation website: https://ipkeydb.com/IPLic/ESM/. Open the Licensing page in Enterprise System Manager (ESM). Download the esm.id file from your ESM installation by clicking the link. In the web page that opens, enter the Purchase ID. Then browse your system for the saved esm.id file, and choose Convert… Continue reading Enterprise System Manager Licensing (Legacy)

Configuring SSL on an exacqVision Server for Active Directory/LDAP (Linux)

exacqVision 7.2 and higher: Check the box labeled “Use SSL” on the “ActiveDirectory/LDAP” configuration page, then press “Apply”. <br> exacqVision prior to 7.2: This article contains procedures for configuring SSL on exacqVision servers so that you can make Active Directory operations more secure.There are many ways to generate, install, and manage certificates in order to… Continue reading Configuring SSL on an exacqVision Server for Active Directory/LDAP (Linux)

Replacing a Drive on an exacqVision System with an LSI RAID Controller

It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager. <br> Identify and Replace the Failed Drive <br> Add the New Drive to the Array <br>… Continue reading Replacing a Drive on an exacqVision System with an LSI RAID Controller

Archiving Status: Target File Write Stalled (Linux)

Starting in exacqVision 6.6, the Archiving page can report a status of Failed – Target File Write Stalled. This status is displayed after 15 minutes of inactivity during an active archive task. While in this condition, archiving is stalled and hardware monitoring is stopped, but video recording continues normally. This condition affects only Linux-based exacqVision… Continue reading Archiving Status: Target File Write Stalled (Linux)

Auto Export to a Network Share from Linux-based Exacq Server

To configure auto export from a Linux-based Exacq Server to a network share, complete the following steps: (Windows procedure here)<br><br> NOTE: For Linux-based systems, this procedure is available in exacqVision Server/Client version 6.6 and later.<br><br> To remove the network target, complete the following steps: <br>

Installing Third-Party Software Fails in Windows Embedded (Installer Service Error 1719)

Some third-party programs cannot be installed in Windows Embedded because the Windows Installer service fails to start (error 1719). This usually occurs with programs that change the registry in conjunction with other third-party software, such as anti-virus programs. As a workaround, you can start the service manually, install the program, and then stop the service.… Continue reading Installing Third-Party Software Fails in Windows Embedded (Installer Service Error 1719)

exacqVision Edge Time Zone Configuration

exacqVision Edge is a version of exacqVision Server that runs directly on supported camera models and only connects to, and records video from, the camera it is hosted on. Cameras running the exacqVision Edge, or Edge+, application must be configured for the GMT+0 time zone. Because the server application runs directly on the camera, the… Continue reading exacqVision Edge Time Zone Configuration