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Motherboard drives displaying “Red” on Storage Hardware tab

Description Motherboard drives (including OS SSD) displaying “Red” on Storage Hardware tab <br> Platform Windows A-Series with HBA (more than 4 drives) <br> Steps to reproduce Shut down the Exacq server and remove power Note: Removing the power is the key part, just a normal shutdown will not produce this issue. <br> Expected result All… Continue reading Motherboard drives displaying “Red” on Storage Hardware tab

exacqVision Export Video File Types

Video may be exported from exacqVision in different formats. The table below illustrates some of the differences in these formats. Multi-Camera: For the purposes of this article, multi-camera means many camera streams are combined into a single exported file. When exporting as .MOV, .AVI, or .MP4 each stream will end up as its own file.… Continue reading exacqVision Export Video File Types

How to Configure Suspect Tracking

How to configure suspect tracking Introduced in exacqVision 8.0, suspect tracking provides users with a visual method of following a person or object moving through several camera scenes. Suspect tracking is featured as a new tab on the camera settings page. If you already have cameras laid out on a map that includes the camera… Continue reading How to Configure Suspect Tracking

Setting up a secure ESM instance to see video with a configured web service

Product Note: As of version 5.12, ESM no longer utilizes a Web Service to directly stream live video.  The instructions below only apply to version 5.10 and lower. Description Setting up a secure ESM to see video with a configured exacqVision Web Service. <br> How to set up a certificate for Web Service If your… Continue reading Setting up a secure ESM instance to see video with a configured web service

WD Firmware upgrade for 2TB RR02 drives

Firmware Issue Affecting2TB Western Digital Drives Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to ‘Unconfigured Bad’. While this is a recoverable error, due to the nature of the firmware issue with Western… Continue reading WD Firmware upgrade for 2TB RR02 drives

How to Enable ‘Check for Updates’ Behind Network Proxy

Exacq does not pull proxy settings from the LAN settings or Network Adapter settings. When ‘Check for Updates’ is selected it reaches out to Exacq.com to gather information on other versions of software, but if it is behind a network proxy it needs to know how to communicate with it. This requires creating an Environmental… Continue reading How to Enable ‘Check for Updates’ Behind Network Proxy

Creating a notification on IP Reconnection

The exacqVision software currently only sends notifications on the rising edge of a change in state, which allows it to send notifications on a loss in video or IP connection. In order to send notification on a reconnection we must detect the falling edge of the state change. This can be accomplished with a Source… Continue reading Creating a notification on IP Reconnection

Disable or Uninstall exacqVision Web Service

Description If you are not using the exacqVision Web Service and for cybersecurity reasons want to disable, you can either uninstall it or disable it from starting. <br> How to Disable the Web Service Windows Start -> Programs -> exacqVision Web Service -> Set exacqVision Web Service to start manually. Or Open Windows Services by… Continue reading Disable or Uninstall exacqVision Web Service