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exacqVision Mobile Connection Changes

The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app. Changes in the architecture of… Continue reading exacqVision Mobile Connection Changes

Changing the Mobile Listening Port for exacqVision Server

When using the exacqVision Mobile app with the release of exacqVision Server 24.09 or higher, the exacqVision Mobile app will connect directly to the exacqVision Server service rather than require the intermediary exacqVision Web Service. By default the service will listen for incoming mobile app connections on port 8443. This may be manually changed by… Continue reading Changing the Mobile Listening Port for exacqVision Server

Remote Connections

exacqVision Server and Client versions 24.09 introduce our Remote Connections feature. This added feature currently only supports exacqVision Mobile. Connections for the Desktop Client, Exacq Mobile 3, or Web Client remain unchanged. Products What benefit does Remote Connections provide? Why don’t I have to configure port forwarding? Traditionally, users outside of a LAN wishing to… Continue reading Remote Connections

Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Expected Results All Kantech inputs are displayed. Actual Results Solution The Kantech team has… Continue reading Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Analytics Email attachment is causing a High CPU utilization

Description When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization Product exacqVision Server 23.09.6.1 Steps to Reproduce Expected Results Send emails with attachments without any issues. Actual Results Not sending all the emails and causing a high CPU utilization and may crash the… Continue reading Analytics Email attachment is causing a High CPU utilization

analyticpi plugin fails to load

Description Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”. <br> Product <br> Expected Result Users expect the analyticpi plugin to show a Version number… Continue reading analyticpi plugin fails to load