Exacq Mobile 3 is supported on the following platforms:
- Android 6.0 or newer
- iOS 12.0 or newer
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Category: User Guides
Steps below are separated by version. To find your version, open a Terminal CLI using the Menu bar, or pressing CTRL+ALT+T.
Enter one of the following commands will display your version information.
cat /etc/issuelsb_release
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Ubuntu 18.04 & 20.04
- From the System menu, expand the Look and Feel menu, then select MATE Tweak.
<br><br> - On the Desktop page, place a check mark in the box beside ‘Trash’.
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Ubuntu 14.04 & 16.04
- Ubuntu 14.04 has two options for Desktop trash access. You can enable the trash on the panel bar at the bottom of the Desktop or place an icon on the Desktop.<br><br>
- From the Desktop, press Alt-F2. Type in “dconf-editor”and select “Run”.
<br><br> - In the navigation tree on the left, drill down into org > gnome > nautilus > desktop.<br><br>
- Place a check mark in the box next to “trash-icon-visible”
<br><br> - If you want to place a small Trash icon in the panel bar across the bottom of the Desktop, hold the Alt key and right-click on the panel bar. Select “Add to Panel”
<br><br> - Scroll down, select Trash and click the Add button.
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Ubuntu 12.04
- Ubuntu 12.04 has two options for Desktop trash access. You can enable the trash on the panel bar at the top of the Desktop or place an icon on the Desktop.<br><br>
- From the Desktop, select the Applications menu from the top menu bar. Drill down to System Tools > Preferences > Advanced Settings.
<br><br> - Select Desktop from the left pane. Turn on ‘Trash icon visible on desktop.’
<br><br> - If you want to place a small Trash icon in the panel bar across the top of the Desktop, hold the Alt key and right-click on the panel bar. Select “Add to Panel”
<br><br> - Scroll down, select Trash and click the Add button.
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Ubuntu 10.04
- Ubuntu 10.04 has two options for a visible trash can. You can enable the trash on the panel bar at the bottom of the Desktop or place an icon on the Desktop.<br><br>
- To place a trash icon on the panel bar, right-click on the panel bar and select “Add to Panel”
<br><br> - Scroll down and select “Trash”, then click the Add button.
<br><br> - To place an icon on the Desktop, press Alt-F2. Enter “gconf-editor” and select “Run”.
<br><br> - Drill down into apps > nautilus > desktop. Place a check mark next to “trash_icon_visible”
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Ubuntu 8.04
- Ubuntu 8.04 has two options for a visible trash can. You can enable the trash on the panel bar at the bottom of the Desktop or place an icon on the Desktop.<br><br>
- To place a trash icon on the panel bar, right-click on the panel bar and select “Add to Panel”
<br><br> - Scroll down the menu and select “Trash”, then click the Add button.
<br><br> - To place an icon on the Desktop, press Alt-F2. Enter “gconf-editor” and select “Run”.<br><br>
- Drill down into apps > nautilus > desktop. Place a check mark next to “trash_icon_visible”
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Description
exacqVision displays a value 1-100 for motion sensitivity. The camera itself only uses a 1-10 scale. When the user sets the sensitivity to 23, the actual value maps to 2, but the GUI still displays 23. If the camera is deleted and re-added, the sensitivity would display 20, rather than 23.
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Settings-for-motion-detection-sensitity-on-Samsung-cameras-may-appear-different-when-deleting-and-re-adding-camera.pdfAffected Platforms
exacqVision 7.6
Description
LSI has added support for SMART attributes in the storcli utility in version 1.12.
Users can now monitor all SMART attributes for drives connected to LSI controller on Windows using exacqVision server 7.6.0 or higher. Users using a version of storcli without SMART support will continue to see only the temperature attribute.
The updated storcli utility can be downloaded directly from LSI:
ftp://tsupport:tsupport@ftp0.lsil.com/private/BETA-MR_SAS_CLI_StorCLI-1.12.17.zip
Applicable Versions
This document now applies only to exacqVision Web service 8.8 and earlier. Beginning with version 9.0, the web service no longer uses Apache. If you need to disable TLS 1.0 we recommend the use of a web service gateway. The steps in configuring a web service gateway are detailed in Configuring Nginx or Apache as a Web Service Gateway
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Description
Disabling TLS 1.0 is regularly recommended by security scans. The following steps explain how to disable TLS 1.0.
Note: While TLS1.0 is insecure, it is required for IE8-10 to work by default. Users of those browsers have the ability to enable support for TLS1.1 or 1.2 in their browser settings, but it will have to be done for each user.
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To disable TLS 1.0 in the web service:
- Using a text editor, open the file C:\Program Files (x86)\exacqVision\WebService\Apache\conf\extra\httpd-ssl.conf or /etc/evapache/extra/httpd-ssl.conf.
- Search for the line starting with SSLProtocol. By default, this line looks like: SSLProtocol all -SSLv2 -SSLv3
- Edit the line to add -TLSv1. For example, the line would now look like SSLProtocol all -SSLv2 -SSLv3 -TLSv1
- Save the edited file.
- Restart the web service.
There are many variations of security protocol configuration that can be applied to meet a specific user’s needs, many of which fall outside the scope of a KB. Interested individuals should reference Apache’s documentation on configuring the SSL module: https://httpd.apache.org/docs/2.4/en/ssl/
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The S-series come defaulted for Archiving. This article will walk you through the steps of preparing the S-series for Extended Storage and assumes you have already configured the IP address of the S-series for your network.
Extended Storage relies upon an iSCSI connection to the S-series device. If using an exacqVision Server and exacqVision S-series storage device the iSCSI initiation is handled automatically. If using third-party hardware you will need to create the iSCSI initiation manually.<br>
Steps
- Within the exacqVision Client, add the S-series connection. Navigate to the Add Systems page.<br>
<br><br> - Click on the New button (A) and enter the IP address (B) of the S-Series unit, as well as the Username and Password (default admin/admin256). Click Apply.<br>
<br><br> - With the S-Series unit now added to the navigation tree on the left, expand your options under this server name and go to the S-Series Storage settings page.<br>
<br><br> - On the Network tab is a list of the Storage Volumes contained in the S-Series. The Type will be defaulted to None. The volumes in an S-Series may be of mixed types to achieve your desired storage configuration, so some volumes may be Archiving while others are Extended.<br>
<br><br> - To change existing volumes to Extended, first change the Type column on your desired volumes to None and press Apply. Give the system a few minutes to complete the change.<br>
Warning: Changing volume types will erase any existing data on the storage volume.<br>
<br><br> - Change the Type of the desired volumes to Extended Storage (A). In the column labeled Server Address, enter the IP address of the exacqVision recording server (B). Press Apply. It may take a few minutes for the Status to cycle through the steps needed and finally display ‘OK’. There should now be an IQN listed in the Address column (C).<br>
<br><br> - Return to the recording server’s Storage page and select the Extended tab.<br>
<br><br> - Under the Portals section, enter the IP address of the S-Series system. Leave the port as 3260 and click the Add button.<br>
<br><br> - The S-Series will be scanned and a list of Targets will appear.<br>
<br><br> - Place a check mark in the Enabled column for each Target. If using an exacqVision S-Series, you will not need to enter a Username or Password. Press the Apply button.<br>
<br>* Username and Password are required for use with third-party iSCSI hosts. Exacq support cannot provide assistance in setup or troubleshooting third-party iSCSI hosts or devices.<br><br> - After pressing Apply, each of the Targets will be prepared. As they finish preparing they will appear in the Partitions panel below.<br>
<br><br> - Once the Status in the Partitions panel is ‘OK’, a Mount point will also be displayed. This indicates the Target on the S-Series is now being seen on the local recording server as if it were a local drive.<br>
<br><br> - Return to the Drive tab on the recording server and your new Extended Storage drives should now appear in the Drive list.<br>
<br>* The above image is an example from a Linux/Ubuntu system. On a Windows system, the Drive names will appear as letters (e.g. – C, D, E, F, etc.)<br><br>
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View the complete installation guide or watch this short video to walk you through the installation process.
Description
Instructions for installing exacqVision Server and Client on 64-bit Ubuntu varies based on the Ubuntu version.
Product
- exacqVision Client
- exacqVision Server
- exacqVision Web Service
- Ubuntu Linux
Solution
Download the following files depending on which software you are installing, then follow the instructions below for either 12.04, 14.04, 16.04, 18.04, 20.04 or 22.04.
Software Downloads
Dependencies – Only needed for 12.04, 14.04 and 16.04.
IMPORTANT: Installers will list the version number within the file name. In the steps below, use the version number in the downloaded file name in place of the text <version>
Example: exacqVisionServer_23.06.1.0_x64.deb
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Ubuntu 22.04 (Jammy Jellyfish):
Installing exacqVision Server in 64-bit Ubuntu 22.04
- Install the Server deb file with:
sudo dpkg -i exacqVisionServer_<version>_x64.deb
Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f
Installing exacqVision Client in 64-bit Ubuntu 22.04
- Install the Client deb file with:
sudo dpkg -i exacqVisionClient_<version>_x64.deb
Installing exacqVision Web Service in 64-bit Ubuntu 22.04
- Install the Web Service deb file with:
sudo dpkg -i exacqVisionWebService_<version>_x64.deb
Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f
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Ubuntu 20.04 (Focal Fossa):
Installing exacqVision Server in 64-bit Ubuntu 20.04
- Install the Server deb file with:
sudo dpkg -i exacqVisionServer_<version>_x64.deb
Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f
Installing exacqVision Client in 64-bit Ubuntu 20.04
- Install the Client deb file with:
sudo dpkg -i exacqVisionClient_<version>_x64.deb
Installing exacqVision Web Service in 64-bit Ubuntu 20.04
- Install the Web Service deb file with:
sudo dpkg -i exacqVisionWebService_<version>_x64.deb
Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f
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Ubuntu 18.04 (Bionic Beaver):
Installing exacqVision Server in 64-bit Ubuntu 18.04
- Install the Server deb file with:
sudo dpkg -i exacqVisionServer_<version>_x64.deb
Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f
Installing exacqVision Client in 64-bit Ubuntu 18.04
- Install the Client deb file with:
sudo dpkg -i exacqVisionClient_<version>_x64.deb
Installing exacqVision Web Service in 64-bit Ubuntu 18.04
- Install the Web Service deb file with:
sudo dpkg -i exacqVisionWebService_<version>_x64.deb
Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f
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Ubuntu 16.04 (Xenial Xerus):
Installing exacqVision Server in 64-bit Ubuntu 16.04
- Install the dependency package using the following command:
sudo dpkg -i exacqVisionServerRC-deps.deb - Install the Server deb file with:
sudo dpkg -i exacqVisionServer_<version>_x64.deb - Note: Follow the prompts. You will see a message that some packages are missing. Select ‘OK’ and continue. Fix new dependency issues by re-running:
sudo apt install -f
Installing exacqVision Client in 64-bit Ubuntu 16.04
- If desired, install hardware decompression dependencies with:
sudo apt-get install i965-va-driver:i386 libva-x11-1:i386 - Install the Client deb file with:
sudo dpkg -i exacqVisionClient_<version>_x64.deb
Note: You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):sudo apt install -f - Reboot
Installing exacqVision Web Service in 64-bit Ubuntu 16.04
- Install dependencies with:
sudo apt-get install libc6:i386 libstdc++6:i386 zlib1g:i386 libexpat1:i386 - Install the Web Service deb file with:
sudo dpkg -i exacqVisionWebService_<version>_x64.deb
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Ubuntu 14.04 (Trusty Tahr):
Installing exacqVision Server in 64-bit Ubuntu 14.04
Note: If installing exacqVision Server 6.9.36 or earlier, you must first execute the following command before completing the installation procedure:sudo apt-get install libgtk2-perl
- Ensure that your dpkg is configured to allow installation of 32-bit packages; otherwise, you will see an error message similar to “wrong architecture i386.” To verify, execute the following command:
sudo dpkg --print-foreign-architectures
If you do not see “i386” execute the following commands:sudo dpkg --add-architecture i386
sudo apt-get update - Install the dependency package using the following command:
sudo dpkg -i exacqVisionServerRC-deps.deb - Install the Server deb file with:
sudo dpkg -i exacqVisionServer_<version>_x64.deb
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Ubuntu 12.04 (Precise Pangolin):
Installing exacqVision Server and in 64-bit Ubuntu 12.04
- Ensure that your dpkg is configured to allow installation of 32-bit packages; otherwise, you will see an error message similar to “wrong architecture i386.” To verify, execute the following command:
sudo dpkg --print-foreign-architectures
If you do not see “i386” execute the following commands:sudo dpkg --add-architecture i386
sudo apt-get update - Install the dependency package using the following command:
sudo dpkg -i exacqVisionServerRC-deps.deb - Install the Server deb file with:
sudo dpkg -i exacqVisionServer_<version>_x64.deb - You will encounter the following known dependency error:
- To fix this error, execute the following command:
sudo apt-get install libdaemon0:i386
After the libdaemon0 package successfully completes installation, the exacqVision Server package will automatically install.
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It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager.
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Identify and Replace the Failed Drive
- In exacqVision Client, navigate to Config (Setup) Page, which is the button with the gears icon, and then open Storage page.
- Select the Hardware tab on the right and then select the LSI MegaRAID SAS device.
- Select the device that is highlighted in red (for example, Port 19). Note the Port and Serial Number.
NOTE: If you do not feel comfortable removing a drive while the server is running, or if you aren’t sure which port is affected, shut the server down through the operating system. Then locate the physical port on the front of the server and remove the drive. Move the button on the right side of the drive to the right and slide the drive out. - To confirm that you removed the correct drive, cross check the serial number on the drive with the serial number shown in exacqVision Client.
- Remove the screws holding the failed drive into the drive tray. Set this drive aside.
- Attach the new drive into the drive tray and insert it into the port on the front of the server.
- Push the drive into the port and lock the tray into place by pushing the arm into place. You will feel some resistance at the back of the port when pushing the drive in. Do NOT force the drive into position. The arm will click when it reaches locking position.
- If needed, power the server back on.
- If the rebuild does not start automatically, please proceed to Section II. If it does, please proceed to ‘Check Rebuild Progress and Confirm Completion’.
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Add the New Drive to the Array
- If the server was shut down, close exacqVision Client, log out of the user account, and log in to the admin account.
- Minimize exacqVision Client and open the LSI MegaRAID Storage manager from Start > All Programs > MegaRAID Storage Manager > StartupUI or by double-clicking the MegaRAID Manager icon on the Desktop (if present).
- When the Host View page opens, select the Host that appears in the list to display the login window.
- Enter the username/password — admin/admin256 (Windows) or root/exacqvisionip (Linux) — and select Login.
- Confirm on the Dashboard tab that the controller is in a Needs Attention state, and that the log shows Warning ID 250: VD is now PARTIALLY DEGRADED VD 0.
- Select the Physical tab, right-click the LSI MegaRAID controller, and select Silence Alarm.
- Locate the new drive, which should appear as (Foreign) Unconfigured Good. Right-click the drive and select Replace Missing Drive.
- Confirm Drive Group, RAID Level, and Row index (Slot), and then select OK.
- The new drive should appear as Offline. Right-click the drive and select Make Drive Online.
- Select the box next to Confirm and then select Yes.
- The drive now enters a Rebuild state.
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Check Rebuild Progress and Confirm Completion
- To see an estimate of how long the rebuild will take, select the clock icon.
- The progress of the rebuild and an estimated time for completion are displayed.
- After completion, the log in the LSI Storage Manager should display ID 249: VD is now OPTIMAL VD 0.
- Confirm the status of the array in exacqVision Client by navigating to the Storage page and then the Hardware tab. The port that was shown in red previously should now be listed as Healthy.
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exacqVision Edge is a version of exacqVision Server that runs directly on supported camera models and only connects to, and records video from, the camera it is hosted on. Cameras running the exacqVision Edge, or Edge+, application must be configured for the GMT+0 time zone.
Because the server application runs directly on the camera, the Time Zone field cannot be configured from a connected exacqVision Client, but will need to be configured through the camera’s web browser interface.
However, the Time and Date fields can be configured from within the exacqVision Client and should be configured to GMT+0 rather than the current time where the camera is located.
Because the server application is running directly on the camera, the application tells the camera to use the loopback address of 127.0.0.1 as its time source, effectively telling the camera to look to itself for its time. Enabling the Time Server setting will not correct this. But you may override this behavior by selecting the Enable Override option and entering the URL or IP address of an NTP source of your choice. This will override the localhost setting, forcing the camera to use a trusted network time source. For more information on NTP sources, refer to Explaining NTP.
The below example, from an Illustra camera, illustrates that the Time Zone will be set to GMT+0 in the camera. You will need to restart the Edge Server application on the camera if changing this after it has started.
When connecting the exacqVision Client to an exacqVision Edge Server instance, the Client will display the time of the client workstation in the OSD unless you configure the OSD to display Timezone information, in which case it will display the camera’s time of GMT+0.
The two example images below illustrate this effect. With the Timezone checked, the client time shown in the bottom-right of the window’s status bar is reflected in the camera OSD time. When the Timezone field is unchecked, the camera OSD time will match GMT+0 rather than the local client time.
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