Category: Documentation

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User Guides Categories exacqVision Webservice Products

Settings for motion detection sensitity on Samsung cameras may appear different when deleting and re-adding camera

Description

exacqVision displays a value 1-100 for motion sensitivity. The camera itself only uses a 1-10 scale. When the user sets the sensitivity to 23, the actual value maps to 2, but the GUI still displays 23. If the camera is deleted and re-added, the sensitivity would display 20, rather than 23.

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Settings-for-motion-detection-sensitity-on-Samsung-cameras-may-appear-different-when-deleting-and-re-adding-camera.pdf
Categories
User Guides exacqVision Server Categories Products

SMART attributes now available for drives connected to LSI storage controllers on Windows using exacqVision 7.6

Affected Platforms

exacqVision 7.6

Description

LSI has added support for SMART attributes in the storcli utility in version 1.12.

Users can now monitor all SMART attributes for drives connected to LSI controller on Windows using exacqVision server 7.6.0 or higher. Users using a version of storcli without SMART support will continue to see only the temperature attribute.

The updated storcli utility can be downloaded directly from LSI:

ftp://tsupport:tsupport@ftp0.lsil.com/private/BETA-MR_SAS_CLI_StorCLI-1.12.17.zip

Categories
User Guides Categories exacqVision Webservice

How to disable TLS version 1.0 in the exacqVision web service – LEGACY

Applicable Versions

This document now applies only to exacqVision Web service 8.8 and earlier. Beginning with version 9.0, the web service no longer uses Apache. If you need to disable TLS 1.0 we recommend the use of a web service gateway. The steps in configuring a web service gateway are detailed in Configuring Nginx or Apache as a Web Service Gateway

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Description

Disabling TLS 1.0 is regularly recommended by security scans. The following steps explain how to disable TLS 1.0.

Note: While TLS1.0 is insecure, it is required for IE8-10 to work by default. Users of those browsers have the ability to enable support for TLS1.1 or 1.2 in their browser settings, but it will have to be done for each user.

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To disable TLS 1.0 in the web service:

  1. Using a text editor, open the file C:\Program Files (x86)\exacqVision\WebService\Apache\conf\extra\httpd-ssl.conf or /etc/evapache/extra/httpd-ssl.conf.
  2. Search for the line starting with SSLProtocol. By default, this line looks like: SSLProtocol all -SSLv2 -SSLv3
  3. Edit the line to add -TLSv1.  For example, the line would now look like SSLProtocol all -SSLv2 -SSLv3 -TLSv1
  4. Save the edited file.
  5. Restart the web service.

There are many variations of security protocol configuration that can be applied to meet a specific user’s needs, many of which fall outside the scope of a KB. Interested individuals should reference Apache’s documentation on configuring the SSL module: https://httpd.apache.org/docs/2.4/en/ssl/

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Categories
User Guides Documentation Categories Products exacqVision Hardware

Configuring Extended Storage with an exacqVision S-Series

The S-series come defaulted for Archiving. This article will walk you through the steps of preparing the S-series for Extended Storage and assumes you have already configured the IP address of the S-series for your network.

Extended Storage relies upon an iSCSI connection to the S-series device. If using an exacqVision Server and exacqVision S-series storage device the iSCSI initiation is handled automatically. If using third-party hardware you will need to create the iSCSI initiation manually.<br>

Steps

  1. Within the exacqVision Client, add the S-series connection. Navigate to the Add Systems page.<br>
    <br><br>
  2. Click on the New button (A) and enter the IP address (B) of the S-Series unit, as well as the Username and Password (default admin/admin256). Click Apply.<br>
    <br><br>
  3. With the S-Series unit now added to the navigation tree on the left, expand your options under this server name and go to the S-Series Storage settings page.<br>
    <br><br>
  4. On the Network tab is a list of the Storage Volumes contained in the S-Series. The Type will be defaulted to None. The volumes in an S-Series may be of mixed types to achieve your desired storage configuration, so some volumes may be Archiving while others are Extended.<br>
    <br><br>
  5. To change existing volumes to Extended, first change the Type column on your desired volumes to None and press Apply. Give the system a few minutes to complete the change.<br>
    Warning: Changing volume types will erase any existing data on the storage volume.<br>
    <br><br>
  6. Change the Type of the desired volumes to Extended Storage (A). In the column labeled Server Address, enter the IP address of the exacqVision recording server (B). Press Apply. It may take a few minutes for the Status to cycle through the steps needed and finally display ‘OK’. There should now be an IQN listed in the Address column (C).<br>
    <br><br>
  7. Return to the recording server’s Storage page and select the Extended tab.<br>
    <br><br>
  8. Under the Portals section, enter the IP address of the S-Series system. Leave the port as 3260 and click the Add button.<br>
    <br><br>
  9. The S-Series will be scanned and a list of Targets will appear.<br>
    <br><br>
  10. Place a check mark in the Enabled column for each Target. If using an exacqVision S-Series, you will not need to enter a Username or Password. Press the Apply button.<br>
    <br>* Username and Password are required for use with third-party iSCSI hosts. Exacq support cannot provide assistance in setup or troubleshooting third-party iSCSI hosts or devices.<br><br>
  11. After pressing Apply, each of the Targets will be prepared. As they finish preparing they will appear in the Partitions panel below.<br>
    <br><br>
  12. Once the Status in the Partitions panel is ‘OK’, a Mount point will also be displayed. This indicates the Target on the S-Series is now being seen on the local recording server as if it were a local drive.<br>
    <br><br>
  13. Return to the Drive tab on the recording server and your new Extended Storage drives should now appear in the Drive list.<br>
    <br>* The above image is an example from a Linux/Ubuntu system. On a Windows system, the Drive names will appear as letters (e.g. – C, D, E, F, etc.)<br><br>

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Categories
User Guides Categories Products exacqVision Integrations

How do I activate Kantech EntraPass Corporate Edition on my ExacqVision recorder?

View the complete installation guide or watch this short video to walk you through the installation process.

Kantech Onboard exacqVision Recorders Installation Video

exacqVision-Entrapass Installation Guide

Categories
User Guides exacqVision Server Categories Products

Installing exacqVision Software on 64-bit Ubuntu

Description

Instructions for installing exacqVision Server and Client on 64-bit Ubuntu varies based on the Ubuntu version.

Product 

  • exacqVision Client
  • exacqVision Server
  • exacqVision Web Service
  • Ubuntu Linux

Solution

Download the following files depending on which software you are installing, then follow the instructions below for either 12.04, 14.04, 16.04, 18.04, 20.04 or 22.04.

Software Downloads

exacqVision Server

exacqVision Client

exacqVision Web Service

Dependencies – Only needed for 12.04, 14.04 and 16.04.

IMPORTANT: Installers will list the version number within the file name. In the steps below, use the version number in the downloaded file name in place of the text &lt;version&gt;
Example: exacqVisionServer_23.06.1.0_x64.deb

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Ubuntu 22.04 (Jammy Jellyfish):

Installing exacqVision Server in 64-bit Ubuntu 22.04

  1. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 22.04

  1. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb

Installing exacqVision Web Service in 64-bit Ubuntu 22.04

  1. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f
    <br>

Ubuntu 20.04 (Focal Fossa):

Installing exacqVision Server in 64-bit Ubuntu 20.04

  1. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 20.04

  1. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb

Installing exacqVision Web Service in 64-bit Ubuntu 20.04

  1. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f
    <br>

Ubuntu 18.04 (Bionic Beaver):

Installing exacqVision Server in 64-bit Ubuntu 18.04

  1. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 18.04

  1. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb

Installing exacqVision Web Service in 64-bit Ubuntu 18.04

  1. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    Note: Follow the prompts. You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access):
    sudo apt install -f
    <br>

Ubuntu 16.04 (Xenial Xerus):

Installing exacqVision Server in 64-bit Ubuntu 16.04

  1. Install the dependency package using the following command:
    sudo dpkg -i exacqVisionServerRC-deps.deb
  2. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
  3. Note: Follow the prompts. You will see a message that some packages are missing. Select ‘OK’ and continue. Fix new dependency issues by re-running:
    sudo apt install -f

Installing exacqVision Client in 64-bit Ubuntu 16.04

  1. If desired, install hardware decompression dependencies with:
    sudo apt-get install i965-va-driver:i386 libva-x11-1:i386
  2. Install the Client deb file with:
    sudo dpkg -i exacqVisionClient_&lt;version&gt;_x64.deb
    Note: You may see a message regarding dependency problems. Fix dependency issues by running (requires internet access): sudo apt install -f
  3. Reboot

Installing exacqVision Web Service in 64-bit Ubuntu 16.04

  1. Install dependencies with:
    sudo apt-get install libc6:i386 libstdc++6:i386 zlib1g:i386 libexpat1:i386
  2. Install the Web Service deb file with:
    sudo dpkg -i exacqVisionWebService_&lt;version&gt;_x64.deb
    <br>

Ubuntu 14.04 (Trusty Tahr):

Installing exacqVision Server in 64-bit Ubuntu 14.04

Note: If installing exacqVision Server 6.9.36 or earlier, you must first execute the following command before completing the installation procedure:
sudo apt-get install libgtk2-perl

  1. Ensure that your dpkg is configured to allow installation of 32-bit packages; otherwise, you will see an error message similar to “wrong architecture i386.” To verify, execute the following command:
    sudo dpkg --print-foreign-architectures
    If you do not see “i386” execute the following commands:
    sudo dpkg --add-architecture i386
    sudo apt-get update
  2. Install the dependency package using the following command:
    sudo dpkg -i exacqVisionServerRC-deps.deb
  3. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
    <br>

Ubuntu 12.04 (Precise Pangolin):

Installing exacqVision Server and in 64-bit Ubuntu 12.04

  1. Ensure that your dpkg is configured to allow installation of 32-bit packages; otherwise, you will see an error message similar to “wrong architecture i386.” To verify, execute the following command:
    sudo dpkg --print-foreign-architectures
    If you do not see “i386” execute the following commands:
    sudo dpkg --add-architecture i386
    sudo apt-get update
  2. Install the dependency package using the following command:
    sudo dpkg -i exacqVisionServerRC-deps.deb
  3. Install the Server deb file with:
    sudo dpkg -i exacqVisionServer_&lt;version&gt;_x64.deb
  4. You will encounter the following known dependency error:
  5. To fix this error, execute the following command:
    sudo apt-get install libdaemon0:i386
    After the libdaemon0 package successfully completes installation, the exacqVision Server package will automatically install.

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Categories
Quick Start Guides exacqVision Enterprise Categories Products

Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System

To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps:

Configuring a New System

  1. Set up a 64-bit Ubuntu 12.04 image.
  2. Install ia32-libs and postgresql.
  3. Use a remote database engine (or install Mysql/Postgresgl locally) to create a database.

Remote Setup

  1. Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).
  2. Use Filezilla to transfer the debian installer to the instance.
  3. Connect using Putty or SSH with X Windows forwarding enabled.

Installing ESM

  1. Install ESM with sudo dpkg -i exacqVisionEnterpriseSystemManager.deb (using the exact name of the file if different from what is shown here).
  2. Accept the defaults for port selection.
  3. Click YES on the warning message for 64-bit Architecture.
  4. Point ESM at the newly created database.
  5. Select No for migration and schema printing.
  6. Launch a browser and connect to ESM.
  7. Modify the admin account’s username and password.

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Installing-32-bit-Enterprise-System-Manager-ESM-on-64-bit-Ubuntu-Linux-System.pdf
Categories
User Guides Documentation exacqVision Client Categories Products

Replacing a Drive on an exacqVision System with an LSI RAID Controller

It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager.

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Identify and Replace the Failed Drive

  1. In exacqVision Client, navigate to Config (Setup) Page, which is the button with the gears icon, and then open Storage page.
  2. Select the Hardware tab on the right and then select the LSI MegaRAID SAS device.
  3. Select the device that is highlighted in red (for example, Port 19). Note the Port and Serial Number.

    NOTE:     If you do not feel comfortable removing a drive while the server is running, or if you aren’t sure which port is affected, shut the server down through the operating system. Then locate the physical port on the front of the server and remove the drive. Move the button on the right side of the drive to the right and slide the drive out.
  4. To confirm that you removed the correct drive, cross check the serial number on the drive with the serial number shown in exacqVision Client.
  5. Remove the screws holding the failed drive into the drive tray. Set this drive aside.
  6. Attach the new drive into the drive tray and insert it into the port on the front of the server.
  7. Push the drive into the port and lock the tray into place by pushing the arm into place. You will feel some resistance at the back of the port when pushing the drive in. Do NOT force the drive into position. The arm will click when it reaches locking position.
  8. If needed, power the server back on.
  9. If the rebuild does not start automatically, please proceed to Section II. If it does, please proceed to ‘Check Rebuild Progress and Confirm Completion’.

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Add the New Drive to the Array

  1. If the server was shut down, close exacqVision Client, log out of the user account, and log in to the admin account.
  2. Minimize exacqVision Client and open the LSI MegaRAID Storage manager from Start > All Programs > MegaRAID Storage Manager > StartupUI or by double-clicking the MegaRAID Manager icon on the Desktop (if present).
  3. When the Host View page opens, select the Host that appears in the list to display the login window.
  4. Enter the username/password — admin/admin256 (Windows) or root/exacqvisionip (Linux) — and select Login.
  5. Confirm on the Dashboard tab that the controller is in a Needs Attention state, and that the log shows Warning ID 250: VD is now PARTIALLY DEGRADED VD 0.
  6. Select the Physical tab, right-click the LSI MegaRAID controller, and select Silence Alarm.
  7. Locate the new drive, which should appear as (Foreign) Unconfigured Good. Right-click the drive and select Replace Missing Drive.
  8. Confirm Drive Group, RAID Level, and Row index (Slot), and then select OK.
  9. The new drive should appear as Offline. Right-click the drive and select Make Drive Online.
  10. Select the box next to Confirm and then select Yes.
  11. The drive now enters a Rebuild state.

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Check Rebuild Progress and Confirm Completion

  1. To see an estimate of how long the rebuild will take, select the clock icon.
  2. The progress of the rebuild and an estimated time for completion are displayed.
  3. After completion, the log in the LSI Storage Manager should display ID 249: VD is now OPTIMAL VD 0.
  4. Confirm the status of the array in exacqVision Client by navigating to the Storage page and then the Hardware tab. The port that was shown in red previously should now be listed as Healthy.

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Categories
Knowledge Support Documentation Support exacqVision Client Products

What Operating Systems does ExacqVision software support?

The Exacq.com web site provides a list of supported operating systems for each software product under System Requirements. This is the best location for current OS information.

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ExacqVision Server
ExacqVision Client
ExacqVision Webserver

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Categories
Knowledge Support Documentation Support exacqVision Server Products

Auto Export to a Network Share from Linux-based Exacq Server

To configure auto export from a Linux-based Exacq Server to a network share, complete the following steps: (Windows procedure here)<br><br>

NOTE: For Linux-based systems, this procedure is available in exacqVision Server/Client version 6.6 and later.<br><br>

  1. On the Archiving page in exacqVision Client, add a new archiving target with appropriate credentials and verify that it successfully connects. Do NOT configure an archiving task for this target.
  2. On the Auto Export page in exacqVision Client, click the Refresh Status button once to ensure that the configured target will be presented as an available auto export location.
  3. When you configure an Auto Export profile (or click the Auto Export Now! button), your network target will be available in the Export Path or Partition drop-down list.<br><br>

To remove the network target, complete the following steps:

  1. On the Archiving page in exacqVision Client, delete the archive target.
  2. On the Auto Export page in exacqVision Client, click the Refresh Status button once. The target will no longer be available as an Auto Export location.

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