Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order. <br> Step 1:… Continue reading How to Re-order Capture Boards with exacqVision
Author: Rachel McClure
VADP Upload Fail on Vivotek Cameras
After formatting an SD card for a Vivotek camera, the VADP upload can fail with the following error:Create “/mnt/auto/CF/vadp” failedUpload module failedUpload VADP package failed <br> This is caused by the camera’s inability to create the default folder on the SD card.If this occurs, complete the following steps: Remove the SD card and install it… Continue reading VADP Upload Fail on Vivotek Cameras
How to Find the Serial Number of an exacqVision System
Using the Client Within the exacqVision Desktop Client application, click the Configuration (gear) icon from the top-left toolbar. Click on the ‘Systems’ node from the top of the left-hand side navigation tree. The grid displayed lists all systems added to this client. Find the ‘Serial Number’ column here. NOTE: Systems that are software only installs… Continue reading How to Find the Serial Number of an exacqVision System
exacqVision and Heartbleed
In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how this affects its products. <br> exacqVision uses OpenSSL for a few functions, but… Continue reading exacqVision and Heartbleed
Configuring Views that Change Based on Events
Introduction A useful feature of exacqVision Client is to automatically switch to a view that highlights an event in progress. This can be configured two slightly different ways in exacqVision Client: <br> Configuration Steps Each of these methods are explained in the following sections. Configuring Event Monitoring using a Default View and the Event Monitoring… Continue reading Configuring Views that Change Based on Events
Replacing SATA Power Cable in Hybrid ExacqVision Systems with Stretch (sDVR) Boards
(NOTE: This article applies to hybrid ExacqVision systems with Stretch boards, manufactured from June 2012 to September 2013 as described in TAB 2013-01. If you need to replace the SATA power cable to an optical drive and hard drive please visit Article 2320.) <br> To replace a SATA power cable to a Stretch (sDVR) board in an… Continue reading Replacing SATA Power Cable in Hybrid ExacqVision Systems with Stretch (sDVR) Boards
USB Sound Card for exacqVision ELX-Series Systems
exacqVision ELX does not provide audio support through the system motherboard. However, a USB audio adapter can be used with an exacqVision ELX system. Exacq has verified Diamond Sound Tube USB Audio Device (model XSTU21) for this purpose. <br>
Upgrading a Linux-based exacqVision Server with Active iSCSI Configuration to exacqVision 5.8 (Legacy)
When upgrading a Linux-based exacqVision server to exacqVision 5.8, the existing mount point for an active iSCSI connected drive might not be recognized. To work around this issue, complete the following steps after the upgrade is complete: <br> <br> exacqVision Client should now display the correct mount paths on the Extended tab on the Storage… Continue reading Upgrading a Linux-based exacqVision Server with Active iSCSI Configuration to exacqVision 5.8 (Legacy)
Replacing SATA Power Cable in ExacqVision System
(NOTE: This procedure covers the replacement of a SATA power cable to an optical drive and hard drive in an ExacqVision system, as described by TAB 2013-01. If you need to replace the SATA power cable on a system with a Stretch capture board, please visit Article 2328.) <br> To replace a SATA power cable in an… Continue reading Replacing SATA Power Cable in ExacqVision System
Arecont Single-sensor Cameras Do Not Connect or Display Video After Restart on Windows 7 exacqVision Systems
Arecont single-sensor cameras with firmware 65218 and 65219 can fail to connect or display video after a Windows 7 exacqVision system restarts. This can occur because exacqVision software changed to the RTSP protocol starting with version 5.4. Arecont plugins in exacqVision versions earlier than 5.4 use TFTP, which is not affected by this issue. <br>… Continue reading Arecont Single-sensor Cameras Do Not Connect or Display Video After Restart on Windows 7 exacqVision Systems