Author: Rachel McClure

Unexpected Throttling, Low Memory and Server Reboot

Description In exacqVision Server versions 21.09 and 21.12 if audio outputs or push to talk are used it can cause a slow memory leak every minute. This will eventually cause the server to throttle and eventually hang or reboot. Product Solution Upgrade exacqVision Server to RC 21.12.3 or higher, which contains enhancements which should resolve the… Continue reading Unexpected Throttling, Low Memory and Server Reboot

Power Supply Alarm False Trigger

Problem After an upgrade the server emits a Power Supply Alarm which is false. This happens on units with DIO boards. When the server is connected to EM a power supply alarm is triggered every 15 minutes. Solution This issue occurs due to a variable stuck in the sysmgmtpi.xml file. To resolve this the sysmgmtpi… Continue reading Power Supply Alarm False Trigger

Creating a Non Password Protected Cert for Web Service

Problem Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service Solution As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can… Continue reading Creating a Non Password Protected Cert for Web Service

Low Light Motion Setup

Problem In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop. Solution To reduce the false triggers the following can be done. Reduce the sensitivity of the motion area.Draw… Continue reading Low Light Motion Setup

Enable User Pick List via Fast User Switching

Overview This Knowledgebase article will describe how to enable the user pick-list at the login screen after a boot/reboot of Windows based exacqVision systems.  The Problem By default Windows based exacqVision systems will boot up to the login screen of the last known logged-in user with no way to change to a different user at… Continue reading Enable User Pick List via Fast User Switching

Pelco Sarix Firmware Version 3.29 Disables Motion Masks in exacqVision 6.2

Introduction Pelco’s release of firmware version 3.29 for the Sarix Professional Series has disabled the creation of motion masks in exacqVision 6.2. Exacq recommends that you do not upgrade to Pelco firmware version 3.29. <br> Process to fix issue If you have already upgraded the firmware, use the camera’s web configuration page to define motion… Continue reading Pelco Sarix Firmware Version 3.29 Disables Motion Masks in exacqVision 6.2

StarTech Prolific USB-to-serial Adapter Not Working with exacqVision

Using a StarTech USB-to-serial adapter with a Prolific (PL2303) chipset and StarTech drivers can prevent the serial port on an exacqVision server to remain open on Windows-based exacqVision servers. The port will report an OPEN status for less than a second before changing to UNAVAILABLE. <br> This occurs when exacqVision receives an ASCII control character 0x04 after… Continue reading StarTech Prolific USB-to-serial Adapter Not Working with exacqVision

Windows 7 (Non-Embedded) exacqVision Recovery Procedure

If you have a RAID system and no SSD or mSATA device, create the volume before proceeding: Press Alt-3 to enter the 3ware RAID BIOS.Select Non-recoverable Array with the space bar and press the Tab key.Navigate to Delete Unit and press Enter.Press Enter to confirm.Select all available drives by navigating to Direct Attached and pressing the space bar.Press the Tab key… Continue reading Windows 7 (Non-Embedded) exacqVision Recovery Procedure

Best Practices when Upgrading an exacqVision Server from Windows XP to Windows 7

DISCLAIMER: Any user attempting to upgrade an exacqVision system using this procedure assumes all risk of data loss and hardware issues, and must troubleshoot all related issues without the assistance of Exacq Technologies. <br> Section 1: Pre-requisites USB drive, at least 4GB (preferably new).A valid copy of Windows 7 Pro 32-bit and license.Motherboard drivers downloaded from… Continue reading Best Practices when Upgrading an exacqVision Server from Windows XP to Windows 7