When adding cameras to Tyco AI from Exacq they look to add but disappear.
This is because the cameras are already added to the Tyco AI. Access the Tyco AI and delete the cameras here before trying to re-add.
Author: Rachel McClure
Description
In exacqVision Server versions 21.09 and 21.12 if audio outputs or push to talk are used it can cause a slow memory leak every minute. This will eventually cause the server to throttle and eventually hang or reboot.
Product
- exacqVision Server 21.09
- exacqVision Server 21.12
Solution
Upgrade exacqVision Server to RC 21.12.3 or higher, which contains enhancements which should resolve the issue.
12/08/2021
v21.12.1
- Enhancement – psfpi – Throttle audio as well as video when the system is throttling.
01/14/2022
v21.12.3
- Bug Fix – psfpi – Changed to time based cache rather than packets to address an issue related to push to talk
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Issue
If Cortana is enabled on Exacq systems with Windows this can lead to unexpected shutdowns of the server.
Solution
Please disable Cortana.
To disable Cortana on Windows 10:
- Click the “Start” button and search for and open “Edit group policy“.
- Go to “Computer Configuration > Administrative Templates > Windows Components > Search”.
- Find and open “Allow Cortana“.
- Click “Disabled“, and press “OK“.
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Problem
After an upgrade the server emits a Power Supply Alarm which is false. This happens on units with DIO boards. When the server is connected to EM a power supply alarm is triggered every 15 minutes.
Solution
This issue occurs due to a variable stuck in the sysmgmtpi.xml file. To resolve this the sysmgmtpi files need to be deleted.
- Stop the services
- Remove sysmgmtpi.xml from the C:\Program Files\exacqVision\Server folder
- Start the services
- sysmgmtpi.xml should be created again
Problem
Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service
Solution
As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can also remove the password and create a non-password protected cert.
- Have Open SSL Installed
- Start Open SSL as Admin
- Navigate to the location of the certificate
- Run the following command to remove the password:
openssl rsa -in CertName.pem -out CertName_nopass.pem- Put in the password of the cert.
- New cert created with no password.
Problem
In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop.
Solution
To reduce the false triggers the following can be done.
- Reduce the sensitivity of the motion area.
- Draw multiple motion windows in the area.
- Reduce the sharpness of the image. (This may make the image slightly blurry).
You should now see start and stop alarms in the camera web page as well as recording in exacq.
Overview
This Knowledgebase article will describe how to enable the user pick-list at the login screen after a boot/reboot of Windows based exacqVision systems.
The Problem
By default Windows based exacqVision systems will boot up to the login screen of the last known logged-in user with no way to change to a different user at that screen. This behavior may not be desirable on systems with more than one Windows user.
The Solution
Enabling the fast user switching feature in Windows will cause the user pick-list to appear at the login screen after booting or rebooting the system. By default fast user switching is disabled in the exacqVision Windows image, but it can be enabled with a registry edit.
Important Note
Enabling fast user switching will allow more than one user to be logged in at a time. This should be carefully considered with respect to system resources and contending exacqVision client/server settings from other accounts left logged in and running. Proper stewardship of user accounts would be highly encouraged.
To enable fast user switching, complete the following steps:
- Log in to the exacqVision system’s Administrator Windows OS account. This would be the account that was created during the Windows Welcome at first boot, otherwise known as OOBE or Out Of Box Experience.
- Press the “Windows” key (between the Alt and Ctrl keys) or click the “Start” button in taskbar
- Type “regedit”, press Enter and accept the UAC prompt
- Navigate to “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System”
- Double click on “HideFastUserSwitching”
- In the “Value data” field change the “1” to “0” and click OK
- Restart system
Results
- When system displays the Windows login screen, a list of local OS accounts should be available in the lower left corner.
- From the Start menu another user can log in while the current user remains logged in. Please see the Important Note above
- Any user will be able to shut the system down regardless of others’ logged-in status, running applications or open files.
Introduction
Pelco’s release of firmware version 3.29 for the Sarix Professional Series has disabled the creation of motion masks in exacqVision 6.2.
Exacq recommends that you do not upgrade to Pelco firmware version 3.29.
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Process to fix issue
If you have already upgraded the firmware, use the camera’s web configuration page to define motion windows. exacqVision will continue to receive motion events after this has been completed.
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Pelco-Sarix-Firmware-Version-3.29-Disables-Motion-Masks-in-exacqVision-6.2.pdfUsing a StarTech USB-to-serial adapter with a Prolific (PL2303) chipset and StarTech drivers can prevent the serial port on an exacqVision server to remain open on Windows-based exacqVision servers. The port will report an OPEN status for less than a second before changing to UNAVAILABLE.
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This occurs when exacqVision receives an ASCII control character 0x04 after the user clicks Apply in exacqVision Client. This control character causes exacqVision to close the port, as 0x04 represents End of Transmission. It is assumed that the StarTech drivers are sending this control character.
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The solution is to use Prolific’s reference drivers. To do this, complete the following steps:
- Download the drivers from http://prolificusa.com/pl-2303hx-drivers/.
- Unzip the file.
- Uninstall any other drivers that have previously been installed for the USB-to-serial adapter.
- Unplug the adapter from the exacqVision server’s USB port.
- Restart the system.
- Install the downloaded Prolific reference drivers.
- Plug the serial adapter back in to the USB port on the exacqVision server.
- Verify that Windows installs the drivers successfully by watching the messages in the Windows System Tray. COM port assignment might also be displayed during this time; if so, take note of the COM number.
- Click Start and type services.msc.
- Find the exacqVision Server service. Right-click it and choose Restart.
- Launch exacqVision Client and open the Serial Ports page. Configure the new port as needed.
- Click Apply. This port should now remain OPEN.
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StarTech-Prolific-USB-to-serial-Adapter-Not-Working-with-exacqVision-1.pdfIf you have a RAID system and no SSD or mSATA device, create the volume before proceeding:
- Press Alt-3 to enter the 3ware RAID BIOS.
- Select Non-recoverable Array with the space bar and press the Tab key.
- Navigate to Delete Unit and press Enter.
- Press Enter to confirm.
- Select all available drives by navigating to Direct Attached and pressing the space bar.
- Press the Tab key to navigate to Create Unit.
- Set Array Name to Exacq.
- Set RAID Configuration to RAID 5.
- Set StorSave Profile to Performance.
- Navigate to Advanced and press Enter.
- Set Boot Volume Size to 57.
- Set Initialization Method to Background.
- Navigate to OK and press Enter.
- Navigate to OK and press Enter again. Confirm write cache by pressing Y.
- Press any key.
- Press F8 and confirm the array creation.
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As a security measure, booting your system from the CD is disabled at the factory. To change this:
- Start your exacqVision Server
- At the BIOS startup screen, press F2 to edit the BIOS.
- The BIOS password has been set to admin256 at the factory.
- On the boot menu, enable Boot from CD and move the UEFI Optical option to the top of the boot order.
- Save the BIOS settings and exit.
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Install Windows 7 64-bit:
- Insert the Windows 7 64-bit CD into the drive and restart the system.
- Press any key to boot from CD.
- Click Next and then Install Now.
- Read the license information and select I Accept the License Terms. Click Next.
- Click Custom (Advanced).
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If installing Windows on a RAID system, you must first load the controller drivers to see the partitions:
- Remove the Windows 7 CD and insert the Exacq Utilities CD.
- Click Load Driver and browse to the Utilities CD
- Navigate to \Recovery\Drivers\Current\RAID, select your RAID Controller, and then select x64
- Click OK to load drivers.
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Continue the procedure:
- Press Shift+F10 on the keyboard to open a command prompt.
- Type diskpart and press Enter.
- To find the drive number of the desired OS Drive, type list disk and press Enter. Note the disk number (X) of the desired operating system drive.
- To find the volume letter of the CD drive, type list volume and press Enter. Note the volume letter (Y) of the CD drive.
- Type exit and press Enter. You should see X:\Sources.
- Type diskpart /s Y:\Recovery\EFIPart\EFIPartX.txt and press Enter.
- Press F5 to refresh the menu and select the Primary Partition labeled OSDrive. Click Next.
- When prompted, enter exacq as the username and computer name. Do not use admin or user as the username. Click Next.
- Enter the password vision for the username, retype the password, and enter a password hint. Click Next.
- Enter the 25-character license found on the sticker attached to the system chassis. Click Next.
- Click Use Recommended Settings.
- Select the time zone and date/time information. Click Next.
- Select the Network type. Windows then starts up.
- Remove the Windows 7 CD.
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Install motherboard drivers:
- Click Start and type devicemgmt.msc in the Search bar and press Enter. This opens Device Manager.
- Note the drivers not installed (those with a yellow exclamation point) and close Device Manager.
- Create a new folder on the Desktop and name it temp1.
- Insert the exacqVision CD.
- Browse to the CD drive and open the Recovery\Drivers\Current\Intel directory.
- Run the executable beginning with INF to install the Intel Chipset support.
- Click No when it asks you to restart your computer.
- Run the executable beginning with AUD_Win7 to install the audio drivers.
- Run the executable beginning with GFX_Win7 to install the Intel Graphics driver.
- If a self-extractor pops up, browse to the temp1 folder on the Desktop and click Unzip.
- Open the temp1 folder on the desktop and run Setup.
- Click No when it asks you to restart your computer.
- Run the executable beginning with PROWin7_64 to install the network drivers.
- Install the drivers and select Drivers, IntelPROSet, and Advanced Network Services.
- Run the executable beginning with USB_3.0_Win7 to install USB 3.0 drivers.
- Restart the exacqVision server.
- If you have a RAID system, install setupWindows_x64.exe located in \Recovery\Drivers\Current\RAID\3Ware-RAID-97xx.
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Partition disks and adjust display settings:
- Click Start, Computer, and Open C: Drive (leave open).
- Open the Utilities Disk in another window, navigate to \Recovery, and copy the entire Maintenance folder to C:\.
- To partition the rest of the drives, right-click RUNWinDiskPrep.bat and select Run as Administrator. Close Auto-Play boxes for new drives.
- Right-click any open space on the Desktop and select Screen Resolution. Choose any resolution 1024×768 and higher.
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Set up Windows user accounts:
- Open the \Recovery\Exacq folder on the CD and run UserAccountSetup.exe. The system will reboot three times during this process.
- When the system reboots, it automatically logs in as a user. To perform the remaining steps, you must log in as an administrator. Click Start and then Log Off User…. When the login screen appears, choose admin. The default password is admin256.
- Hybrid systems only (skip this step if you have an IP only system):
- Click Start, Computer, and Open C: Drive.
- Navigate to Maintenance.
- Right-click on BoardPrep.bat and select Run as Administrator (requires Exacq Utilities CD).
- Confirm board type and installation by pressing Y.
- Restart system after installation completes.
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Run evSysPrep:
- Run the exacqVisionSystemSetup program from the \Recovery\Exacq directory.
- Click the Scan Hardware button and let it detect the hardware.
- Enter the chassis serial number from the sticker on the side of the box, starting with ER.
- Click Prepare System and then restart the exacqVision system.
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Install exacqVision Software:
- Run RUNME.exe from the CD.
- Click Install exacqVision Server Software. This installs exacqVision Client, exacqVision Server, and exacqVision Web Service.
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For security, you might want to disable booting your system from CD:
- Re-start your exacqVision system.
- At the BIOS startup screen, press F2 to edit the BIOS.
- The BIOS password has been set to admin256 at the factory.
- On the boot menu, disable Boot from CD.
- Save the BIOS settings and exit.
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Windows-7-Non-Embedded-exacqVision-Recovery-Procedure.pdf