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Cloudvue Force Certify offline devices

Internal only should only be used by Level 3

There is a button to force certify online devices but this will be needed more for offline device a script has been provided to do this.

This script is to be run from the same device and location as your ssh tunnelling scripts.

Copy the attached script to the location and ensure the following permissions are enabled

Then you can run the script adding the mac address of the GW or camera to the end

sudo ./certify.sh XXXXXXXXXXXX

Then input your PC password

After you are requested for your email address for CVM

Then the password

You then need to enter the 2FA code

This will not be asked for again until the 2FA expires.

The script is for the NA instance but can be edited to be used on the EMEA and AU instances.

https://support.exacq.com/#/file-manager/file/477da667-bedd-4f70-9677-0b45a647616c/certify-sh

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Infinova – Onvif not triggering motion

Description

When the Infinova camera is added there is no motion shown in the client

Product 

  • exacqVision Server
    • Onvif Plugin

Steps to Reproduce 

  1. Add Infinova camera to exacqVision Server
  2. Configure motion within exacqVision and/or camera
  3. Trigger motion

Expected Results 

Motion is triggered

Actual Results 

No Motion seen on Exacq

Solution

Add the following to the section to the onvif JSON file in the server configuration.

      {<br>
        "manufacturer": "Infinova",<br>
        "motion": {<br>
          "topic": [<br>
            {<br>
              "name": "VideoSource/MotionAlarm/",<br>
              "data": {<br>
                "name": "State",<br>
                "on": "true",<br>
                "off": "false"<br>
              }<br>
            }<br>
          ],<br>
          "configuration": {<br>
            "analytics": {<br>
              "name": "MyCellMotion"<br>
            },<br>
            "rule": {<br>
              "name": "MyMotionDetectorRule"<br>
            }<br>
          }<br>
        },<br>
        "analytics": {<br>
          "topic": [<br>
            {<br>
              "name": VideoSource/ImageTooBlurry/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": "VideoSource/ImageTooDark/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": VideoSource/ImageTooBright/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": VideoSource/GlobalSceneChange/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            }<br>
          ]<br>
        },<br>
        "options": {<br>
          "createpullpoint-wsa-header": "true",<br>
          "event-type-for-motion-detection": "pull",<br>
          "event-type-for-input-trigger": "pull",<br>
          "backfill-supported": "true"<br>
        }<br>
      },<br>

<br>

Note: If upgraded this will be removed if it is not be fixed yet

Ticket – AES-20

<br>

Categories
Knowledge Support Support Categories Products exacqVision Integrations

GSD – Onvif Not Triggering Motion

*** INTERNAL USE ***

Description

exacqVision Server is not detecting motion from GSD cameras using the onvif plugin.

Product 

  • exacqVision Server 22.09
  • Onvif Plugin (onvifnvcpi.json)
  • GSD Cameras
    • D2F28IP5MP-L
    • D2FDA28IP5MP-L

Steps to Reproduce 

  • Add GSD camera to exacq server
  • Configure motion on exacq and/or the camera
  • Trigger motion

Expected Results 

  • Motion is detected in exacqVision

Actual Results 

  • Motion is not triggered in exacqVision

Solution

WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software

Modify the “options” section for “manufacturer”: “GSD” in the onvifnvcpi.json

Before Change
After Change

Note: See AES-69 for additional information

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Bosch Analytics on Newer FW

Description 

On newer versions of Bosch FW analytics will not work on Exacq. Bosch FW 7.61 is the latest confirmed working version.

Steps to Reproduce 

  • Configure analytics on Bosch camera.
  • Add camera to exacq server.
  • Setup analytics event linking.

Expected Results 

Analytics are seen and are able to be setup in event linking

Actual Results 

No analytics are seen in event linking.

Solution

As this is a Bosch FW issue it needs to be resolved by Bosch they are aware and are working on a resolution. They have estimated this as September 2022 but have not given confirmation.

Categories
Knowledge Support Support exacqVision Server Categories Products

Altering the Onvif JSON file

*** INTERNAL USE ***

Product 

exacqVision Server > Onvif plugin

Steps to Reproduce

  1. Ensure motion detection is enabled within the camera.
  2. Add the Onvif camera to the exacqVision Server. If motion was enabled in the camera after being added to the system, toggle the Enable checkbox beside the camera on the Add IP Cameras page so exacqVision queries the camera for the updated settings.
  3. Configure motion settings within exacqVision.
  4. Trigger motion, ensuring a motion boarder appears around the image and/or motion recording is indicated on the search timeline.

Expected Results 

The motion alert is triggered and video is recorded.

Actual Results 

No motion alert is displayed and/or no motion recording occurs.

Solution

In some instances you may alter the Onvif JSON file if there is an element missing.

The onvifnvcpi.json file is organized into blocks by manufacturer. Nested within each manufacturer are action types and within those are “topics”, which define the name and state of these types. Some brands may appear more than once depending on changes in labeling, and tome topics may include several names for the same activity, such as motion, depending on the many iterations of naming conventions that manufacturer has used.

Discovering and Adding Topics

IMPORTANT: Always create a backup of the onvifnvcpi.json file prior to attempting any manual changes.

Onvif Device Manager is a free software application that can display the topics provided by the camera device.

  1. Connect to the camera using Onvif Device Manager. The below example uses a Geovision GV-TBL8810, although the topics for this already exist in the JSON file, this provides a good example.<br><br>
  2. After connecting the camera, select the Metadata link beside the video source with the camera thumbnail.
    <br><br>
  3. Expand the Metadata details near the top.
    <br><br>
  4. The topic name you will be looking for will vary between manufacturers and even firmware versions. In this example, we find a topic with “Motion” in the name. The device used in this example shows:
    tns1:RuleEngine/CellMotionDetector/Motion
    Then see that nested below it includes a Data field holding an attribute titled “IsMotion”. This is what we’re looking for.
    <br><br>
  5. A quick search reveals that GeoVision already exists in the json file, there’s actually two entries with different attributes in this file. But if GeoVision did not already exist, you would need to enter a new block, replicating the same nested formatting and being sure to enter it in the same level as the other camera “blocks” within the json format. With so many nested levels this may be difficult, Notepad++ can help display, collapse, and expand json files to make them easier to work with. All camera manufacturer blocks are within a list named “items”, which begins near the top of the document.<br><br>
  6. The first attribute within this block is the “manufacturer”, listed here as “GeoVision_2”.
    <br><br>
  7. Beneath this is the “motion” block, containing a list of any motion attributes. Notice, that this entry contains multiple motion attributes due to the manufacturer using multiple methods in different models and firmware versions. But you can see the first one matches the line discovered in Onvif Device Manager earlier.
    RuleEngine/CellMotionDetector/Motion

    If you were adding a new entry, you would use this as the “name” attribute under “topic”.<br><br>
  8. Nested below is the “data” attribute, which matches the “Data” item listed in Onvif Device Manager. First, enter the name.

    When entering these, they must match EXACTLY as listed by Onvif Device Manager.<br><br>
  9. Then enter the “on” and “off” states. In this example, the camera sends a status of “true” or “false”. Other cameras or firmware versions may state “0” or “1”. While both are boolean values in terms of programming, these must be entered exactly as the camera provides them.<br><br>
  10. Once all values have been entered and the proper closing brackets are applied so that the json file is formatted correctly, save the file.<br><br>
  11. Restart the exacqVision Server service and test your changes. If you do not see results, you may need to go back and check your json formatting, or the entries used.

IMPORTANT: Manual changes to the onvifnvcpi.json file are not retained during exacqVision Server software updates. If you have made manual changes to this file, you must make a copy of it prior to updating the software, then place it back in the Server directory after updating.

<br>

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

EM not showing camera names and other information

Description 

When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users.

Product 

Enterprise Manager 22.03

Steps to Reproduce 

  • Add Server to EM
  • Go to Cameras

Expected Results 

All cameras are displayed with all information.

Actual Results 

Camera name and address are missing.

Solution

This a sync issue with EM and the server please upgrade to 22.06 to resolve this issue.

Categories
Knowledge Support Support exacqVision Client Categories Products

Analytics not Shown as Alarm on Event Linking

Description 

If you are setting up an event linking using an Analytic Event Type this will not show as alarm in the status window.

Product 

  • exacqVision Client
  • exacqVision Server

Steps to Reproduce 

  • Select Event Linking.
  • Add a New Event and select Analytics.
  • Select your Event source, Action Type and Action Target.
  • Click Apply.

Expected Results 

The Status will change from Off to Alarm

Actual Results 

The Status always stays Off

Solution

This is as designed, many analytics triggers happen so fast that the Status on the Event Linking page never appears to change or it does so for only a split second.

Here is one way to verify it is working.

  • Change the Action Type to Log Event
  • Trigger the analytic
  • Search Events, there should be a red indicator in the timeline when the analytic triggered.
Categories
Video Library Configuration exacqVision Enterprise Categories Products

Exacq Enterprise Manager

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Bulk Illustra Camera FW Upgrades

Problem

There is no way to upgrade Illustra cameras in bulk from the exacq server

Solution

The Illustra connect tool can be used to bulk upgrade Illustra cameras the following video will show how to setup cameras out of the box which includes ip configuration, FW upgrade and password update.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Illustra Pro4 Object Classification Parked Car Setup

Problem

When setting up object classification with parked cars in the view they will trigger events.

Solution

If they are not wanted in the event, then they should not be included in the ROI. use multiple ROI in configuration.

If you remove them from the ROI and they still trigger you may need to factory default the camera