Description Illustra Flex4 Indoor PTZ with bubble showing distorated images on zoom. Product Illustra Flex 4 PTZ all firmware Steps to Reproduce Turn off the Tilt Limit in the camera PTZ settings Expected Results Camera zoom shows in focus and sharp Actual Results Camera zoom is slightly disorted and out of focus Solution This is… Continue reading Illustra Flex4 Indoor PTZ with bubble
Author: Rachel McClure
Unable to log into Cloudvue
Description Unable to log into Cloudvue shows as password is incorrect when it is not. Product Cloudvue Solution Please open the broswer as In Private or Incognito Mode
Illustra Flex 4 Firmware for Tyco/Magos Radar Integration
The following firmware should be used when integrating the Illustra Flex 4 with Tyco/Magos Radar: https://support.exacq.com/#/file-manager/file/e2bf4e2c-d977-41a3-8555-10a00f9b2bc8/illustra-ss018-05-09-01-0033-tar-gz
Exacq I/O USB module Output Mapping in Exacq
Description This document will outline the mapping of the USB I/O module for the output alams in exacq Product Exacq Server Exacq Integrations Output 1 – Relay ( 1 on image )Output 2 – Output 1 ( 2 on image )Output 3 – Output 2 ( 3 on image )Output 4 – Output 3 (… Continue reading Exacq I/O USB module Output Mapping in Exacq
Cloudvue Access – Allowing Bluetooth permissions
Description When using Cloudvue Access to allow opening of doors in near by the application needs to have permission to use bluetooth Product Cloudvue Access Steps to Reproduce Expected Results You see all doors near by Actual Results No doors are seen in near by but location tab shows all doors Solution You need to… Continue reading Cloudvue Access – Allowing Bluetooth permissions
Changing Kantech Smart Service name breaks Integration
Description Entrapass integration does not connect to exacqVision. Product Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software
Incorrect Data Centre Registering KT-1 to Cloudvue
Description When converting a KT-1 to Cloudvue mode sometimes the datacenter does not save to the correct location. Product Steps to Reproduce Expected Results Data centre is saved as EMEA or AU Actual Results Data centre still says North America and it is not on any data centre Solution Ensure the KT-1 is on FW… Continue reading Incorrect Data Centre Registering KT-1 to Cloudvue
Adding a multi channel camera to a Cloudvue Gateway
Description This document will outline how to add a camera that has multiple channels but 1 IP address Product Cloudvue GatewaySteps to Reproduce Notes If a master password is set this will be change the password when the first channel is added so the master password will need to be used for channels 2,3 & 4… Continue reading Adding a multi channel camera to a Cloudvue Gateway
How to edit a user in Cloudvue Manager
Description This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset Product Cloudvue Manager (CVM) Steps to Reproduce To edit a user please follow these steps
Alarm Output Soft triggers on Thin Client triggering on and off automatically
DescriptionWhen a Alarm Output Soft Trigger is enabled in the thin client it triggers on and off every 10 seconds automatically. Product Exacq Thin Client Exacq Web Service Steps to Reproduce Setup an alarm output to a soft trigger on exacq Access this soft trigger on the thin client Enable the soft trigger Expected Results Alarm stays on… Continue reading Alarm Output Soft triggers on Thin Client triggering on and off automatically