This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean.
This resolves the issue where the camera recording is stopped on motion recording schedule.
The user then has to disable and re-enable the camera for it to start recording again.
Exacq, Exacq Vision Client.
User has to upgrade to 22.12 or later.
This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue.
When full screen is toggled on the cloudvue interface, the live feed starts buffering.
This document explains the step-by-step process of creating an admin account and adding users to accounts.
Alongside this, will also show how to add user to a video device.
Note: When entering email address, do not use capital letters. This may cause issues with logging in.
This is for the issue where snapshot analytics do not show up via email on Cloudvue.
This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
Understanding and Using Partner Codes
Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.
and Cloudvue Gateways) under certain owners or a managers.
Add a Partner Code to a Device
Log into Cloudvue Enterprise Manager and find the selected device:
Click on EDIT DEVICE and enter the partner code then click on SUBMIT:
At this point, any user who is an administrator or manager of that Partner Code will
have access to manage those devices as well as run reports.
Add a Sub Partner Code to the System
In certain circumstances, a Sub Partner Code is required. For example, a partner code
might be XYZ Company and there is a need for sub partner codes for a group of
locations which might be based on a geographic area such as East, West, North and
South. So an administrator with XYZ company will be able to manage all the devices,
whereas an administrator with XYZ Company who is only given permission to work
with devices registered with the West sub partner code, would only be able to
manage and run reports on those devices.
Click on the + sign in the menu, then select ADD PARTNER:
Enter the existing PARENT PARTNER CODE in the appropriate field. Enter the new
SUB PARTNER CODE (some people use a Company or Company Division Name here)
in the appropriate field. Optionally, if you enter a PARTNER SECRET CODE, this will
require anyone who creates a user with access to that code to have this secret code to
do so. This prevents the creation of unauthorized administrators. Click SUBMIT to add
this new SUB PARTNER CODE.
Note that you can create unlimited Partner and Sub Partner Code levels. For
example, you can have XYZ Company, Geographic Region, and Group levels of
partner and sub partner codes.
Add a Sub Partner Code to a Device
Log into Tyco Cloud Enterprise Manager and find the selected
device:
Click on EDIT DEVICE and enter the sub partner code then click on SUBMIT:
At this point, any user who is an administrator or manager of that Sub Partner Code
will have access to manage those devices as well as run reports.
Add Staff to Manage Partner Code Devices
Click on the + sign in the menu, then select ADD STAFF:
Enter the FIRST and LAST NAME of the staff as well as EMAIL and MOBILE PHONE
number. Enter and confirm the staff’s PASSWORD.
Select a ROLE for this staff user. Here are the available roles and their associated
permission:
Global Admin
Full administrative access
Can create Staff users of equal or lower role
Can create Sub Partner Codes
Can Create Users
Release Management on per device basis
Partner Admin
Can Create Users
Cannot create Staff users
Cannot create Partner Codes
Can Create Users
Release Management on per device basis
Support Specialist
Cannot create Staff users
Cannot create new Partners
Cannot create Users
No access to Enable/Disable Device, Factory Reset
Have access to tunneling
Release Management on per device basis
Read-only access to Subscriptions
No access to Subscription Reports
No other permissions available
Report Analyst
Subscription Reports
Read-only access to Subscriptions
No other permissions available
GLOBAL ADMIN has complete control of all devices with that PARTNER CODE or any
SUB PARTNER CODE. PARTNER ADMIN has ability to add PARTNER CODES and
STAFF. REPORT ANALYST can only run reports on devices and subscriptions.
SUPPORT SPECIALIST has no ability to create users or staff for any device, but full
permissions
Enter the Partner Code (or Sub Partner Code):
For added security, check TWO FACTOR AUTHENTICATION, this will require
password and mobile phone supplied code for access.
Select RESET PASSWORD and ACCEPT END USER LICENSE AGREEMENT AND
TERMS OF SERVICE to force the new Staff User to change their password and accept
terms.