Author: Lauren McTeague

Windows-based ExacqVision Systems Must Record Directly to Fixed Drives

The Windows version of ExacqVision Server must record directly to drives that Windows identifies as fixed drives, such as iSCSI drives. Network-attached storage (NAS), or mapped drives, cannot be used for direct recording because the ExacqVision system cannot detect whether the drives are being used for other purposes. Such conflicts can cause recording issues on… Continue reading Windows-based ExacqVision Systems Must Record Directly to Fixed Drives

Configuring the Time Server on Linux-based exacqVision Systems

To configure the time server on a Linux-based exacqVision system, complete the following steps: In exacqVision Client, make sure Enable Time Server is not selected on the Date/Time tab on the System Setup page.In a Terminal window, type sudo /etc/init.d/edvrserver stop to stop the exacqVision service.In a Terminal window, type sudo /etc/init.d/ntp start.Type sudo /etc/init.d/edvrserver… Continue reading Configuring the Time Server on Linux-based exacqVision Systems

Manually Deleting Log Files from Linux-based exacqVision Systems

It is possible for log files to become large enough to prevent proper access to an exacqVision system. If this happens, complete the following steps to delete the files manually: Restart the system.During the system startup process, press the Esc key to boot to shell.Type /usr/local/exacq/server/logs.Type ls -la for a list of files and sizes.Type… Continue reading Manually Deleting Log Files from Linux-based exacqVision Systems

Troubleshooting Active Directory Error Messages

Error: “Client Side Kerberos Authentication Failed” Cause: The setspn command was not run on all Active Directory Servers, or there is a duplicate SPN. Solution: On the DC, run the setspn command as directed in the appropriate ExacqVision Active Directory setup guide, or run setspn -X to check for duplicates. If a duplicate is found,… Continue reading Troubleshooting Active Directory Error Messages

Where are ExacqVision Groups and Views Stored?

Views and Groups are stored on the the relevant ExacqVision servers. For example, if you create a view named “East Side Entrances” that has Camera A from Server 1 and Camera B from Server 2, the group ID and name are stored on both Server 1 and Server 2. Also, Camera A’s membership in “East… Continue reading Where are ExacqVision Groups and Views Stored?

IQEye and Arecont Settings Not Changing

When you adjust settings for certain Arecont or IQEye cameras using the exacqVision Client, the settings do not get applied. If this occurs, see the following information for each camera brand. <br> Arecont There are no standard credentials for an Arecont camera, but with some models you can enter anything in the credentials area on… Continue reading IQEye and Arecont Settings Not Changing

Firefox will not run on Linux-based exacqVision Server

If you cannot run Mozilla Firefox on a new Linux server, remove the .mozilla directory from the Admin account home folder. To do this, complete the following steps: <br> Log in to Ubuntu as an admin.Open a Terminal window (Start > Accessories > Terminal).Typesudo rm -rf ~/.mozilla.Enter the password for the admin account.Run Firefox. <br>

Downloading and Installing avcodec for Decoding h.264

There is a known issue when decompressing H.264 video from Arecont cameras that might cause the exacqVision Client or Web Service to crash. This issue appears to be specific to Arecont cameras with hardware version 65212. The H.264 hardware version can be read by browsing to the camera’s web page. Our workaround to this issue… Continue reading Downloading and Installing avcodec for Decoding h.264

Intel Desktop Utilities for Windows 7

NOTE: It is recommended that you do NOT install this software on Windows XP Professional. <br> You can download Intel Desktop Utilities from the following location: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18934&ProdId=3121〈=eng <br> If you are not using the server and need to manually download the drivers, complete the following steps: <br> Select Desktop Boards under Products.Select Intel® 4 Series Chipset… Continue reading Intel Desktop Utilities for Windows 7