On a Windows system, exacqVision Server runs as a service. This is desirable because the service starts recording video without user interaction when the system is started. However, this creates an issue with the management of credentials for access to network storage, as the exacqVision Server does not run from a normal user account that… Continue reading Auto Export to Windows Network Share from Windows-based Exacq Server
Author: Lauren McTeague
Cannot Connect to 3ware Controller Via the Webpage
You can install the latest 3ware software version to take care of this issue. Packages are available from Broadcom. You must unzip and install the 3DM2_Software package. After installation, you must also install the WinAVAlarm component and then remove it after installation. A system restart is required after installation. <br> LEGACY INSTRUCTIONS Windows update KB2585542 stops… Continue reading Cannot Connect to 3ware Controller Via the Webpage
ExacqVision Client Auto-start on Linux-based Systems
Every ExacqVision server is preconfigured to automatically start the ExacqVision Client software after system startup. To disable this feature, run the following commands in a Terminal console: sudo mv /home/user/.config/autostart/evc.desktop /home/user/.config/autostart/evc.bak<br>sudo mv /home/admin/.config/autostart/evc.desktop /home/admin/.config/autostart/evc.bak <br> To reverse this procedure, run the following commands: sudo mv /home/user/.config/autostart/evc.bak /home/user/.config/autostart/evc.desktop<br>sudo mv /home/admin/.config/autostart/evc.bak /home/admin/.config/autostart/evc.desktop <br> To configure ExacqVision Client… Continue reading ExacqVision Client Auto-start on Linux-based Systems
Motion Not Recorded
Are you seeing colored borders around the live video panels in the exacqVision Client when motion appears to be occurring? <br> Yes: Go to the Camera Time section below.No: Go to the Motion Area section below. NOTE: If the camera is configured to detect motion and also configured for Free Run recording on its schedule… Continue reading Motion Not Recorded
Windows-based ExacqVision Systems Must Record Directly to Fixed Drives
The Windows version of ExacqVision Server must record directly to drives that Windows identifies as fixed drives, such as iSCSI drives. Network-attached storage (NAS), or mapped drives, cannot be used for direct recording because the ExacqVision system cannot detect whether the drives are being used for other purposes. Such conflicts can cause recording issues on… Continue reading Windows-based ExacqVision Systems Must Record Directly to Fixed Drives
Configuring the Time Server on Linux-based exacqVision Systems
To configure the time server on a Linux-based exacqVision system, complete the following steps: In exacqVision Client, make sure Enable Time Server is not selected on the Date/Time tab on the System Setup page.In a Terminal window, type sudo /etc/init.d/edvrserver stop to stop the exacqVision service.In a Terminal window, type sudo /etc/init.d/ntp start.Type sudo /etc/init.d/edvrserver… Continue reading Configuring the Time Server on Linux-based exacqVision Systems
Manually Deleting Log Files from Linux-based exacqVision Systems
It is possible for log files to become large enough to prevent proper access to an exacqVision system. If this happens, complete the following steps to delete the files manually: Restart the system.During the system startup process, press the Esc key to boot to shell.Type /usr/local/exacq/server/logs.Type ls -la for a list of files and sizes.Type… Continue reading Manually Deleting Log Files from Linux-based exacqVision Systems
Troubleshooting Active Directory Error Messages
Error: “Client Side Kerberos Authentication Failed” Cause: The setspn command was not run on all Active Directory Servers, or there is a duplicate SPN. Solution: On the DC, run the setspn command as directed in the appropriate ExacqVision Active Directory setup guide, or run setspn -X to check for duplicates. If a duplicate is found,… Continue reading Troubleshooting Active Directory Error Messages
Where are ExacqVision Groups and Views Stored?
Views and Groups are stored on the the relevant ExacqVision servers. For example, if you create a view named “East Side Entrances” that has Camera A from Server 1 and Camera B from Server 2, the group ID and name are stored on both Server 1 and Server 2. Also, Camera A’s membership in “East… Continue reading Where are ExacqVision Groups and Views Stored?
IQEye and Arecont Settings Not Changing
When you adjust settings for certain Arecont or IQEye cameras using the exacqVision Client, the settings do not get applied. If this occurs, see the following information for each camera brand. <br> Arecont There are no standard credentials for an Arecont camera, but with some models you can enter anything in the credentials area on… Continue reading IQEye and Arecont Settings Not Changing