Author: Lauren McTeague

iOS Mobile App unable to connect to web services using HTTP domain name

Issue With the 20.09 release of Exacq Mobile 3, iOS users are unable to connect to web services if using a domain and HTTP (e.g. ​http://illustra.exacq.com). This does not affect other routes for connecting to the web service: TLS (HTTPS) and IP-based connections will work as normal. <br> Workaround <br> Version Affected Exacq Mobile 3,… Continue reading iOS Mobile App unable to connect to web services using HTTP domain name

Illustra Flex 16MP Multisensor camera stutters in Live mode

Issue Video from the Illustra Flex 16MP Multisensor camera “stutters” in Live mode. This “stuttering” presents as live video movement with periodic frame freezes followed by a quick catch-up to live video. Play back of recorded video from the same streams presents no problems or “stuttering”. This is due to a burst-like nature of streaming… Continue reading Illustra Flex 16MP Multisensor camera stutters in Live mode

Notification Emails May Not Contain Weblink

Issue When a Weblink is configured in the body of a notification email, it may just show “Connected to Web Server” instead of providing an actual link. Workaround Check the Attach Preview checkbox on the notification profile. Version Affected ExacqVision Server 19.09 Version Fixed ExacqVision Server 19.12 <br>

EOL exacqVision Virtual Appliance (EVA) Migration Guide

Exacq will be dropping support for exacqVision Virtual as of 2019. Virtualized exacqVision server software is supported on the following platforms in virtualized environment. ExacqVision fully support only the below O.S. distributions. EVA to Windows Distribution There is no clear migration path from an EVA appliance to a Windows based O.S. The Linux file system… Continue reading EOL exacqVision Virtual Appliance (EVA) Migration Guide

DVI Output not Available on 4U/RAID exacqVision A-Series Systems

The DVI output on exacqVision systems with RAID controller cards might be deactivated on systems manufactured before 2011. This applied to all 4U and RAID exacqVision A-Series systems manufactured during that period. For those systems, you must use the VGA output when connecting a monitor.

Axis cameras may stop detecting motion on firmware update

Axis is making the transition on the camera motion detection engine from VMD1 to VMD4. VMD1 is the motion detection engine that Axis plugin has been supporting. Starting with camera Firmware 6.50, motion detection application VMD4 is pre-installed on the camera. Compatible Cameras with earlier firmware versions could also load VMD4 application and get the… Continue reading Axis cameras may stop detecting motion on firmware update

Enterprise System Manager Archive Path Must Be Less Than 124 Characters

Symptom The string length of the absolute path for the directory mount point for the archive directory address must be less than 124 characters. If an archive path is 124 characters or longer, a database exception similar to the following is created: <br> MSSQL: evEnterpriseManager.server.models in save DatabaseError: (-2147352567, ‘Exception occurred.’, (0, u’Microsoft SQL Server Native Client… Continue reading Enterprise System Manager Archive Path Must Be Less Than 124 Characters

ExacqVision A-Series 4U Drive Replacement Guide

NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.NOTE: The photos in this article illustrate the replacement of Drive 3.To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:… Continue reading ExacqVision A-Series 4U Drive Replacement Guide