Axis is making the transition on the camera motion detection engine from VMD1 to VMD4. VMD1 is the motion detection engine that Axis plugin has been supporting. Starting with camera Firmware 6.50, motion detection application VMD4 is pre-installed on the camera. Compatible Cameras with earlier firmware versions could also load VMD4 application and get the… Continue reading Axis cameras may stop detecting motion on firmware update
Author: Lauren McTeague
Enterprise System Manager Archive Path Must Be Less Than 124 Characters
Symptom The string length of the absolute path for the directory mount point for the archive directory address must be less than 124 characters. If an archive path is 124 characters or longer, a database exception similar to the following is created: <br> MSSQL: evEnterpriseManager.server.models in save DatabaseError: (-2147352567, ‘Exception occurred.’, (0, u’Microsoft SQL Server Native Client… Continue reading Enterprise System Manager Archive Path Must Be Less Than 124 Characters
Samsung Cameras Create “Account Blocked” Errors and Cause Analytic Information to be Missed
Symptom Certain Samsung camera models can cause a “490 Account Blocked” error every five minutes in the exacqVision system log. This causes the Analytics events socket to reconnect every five minutes, and analytics events are missed during the reconnection. <br> This does not affect exacqVision recording, motion events, and input triggers. Only analytics are affected.… Continue reading Samsung Cameras Create “Account Blocked” Errors and Cause Analytic Information to be Missed
ExacqVision A-Series 4U Drive Replacement Guide
NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.NOTE: The photos in this article illustrate the replacement of Drive 3.To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:… Continue reading ExacqVision A-Series 4U Drive Replacement Guide
ESM Event Timestamp Incorrect After Time Zone Change
If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred. <br> When ESM services are started, ESM reads the timezone configured in the operating system. If the system’s time zone is then changed, you must restart… Continue reading ESM Event Timestamp Incorrect After Time Zone Change
ESM 3.2 “Importer Processes Died” Warning
While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later): https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exehttps://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb <br>
ESM 3.2 Creates Duplicate Events Every Hour
While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exehttps://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb <br>
Configuring Samba (SMB) Shares on exacqVision S-Series Enterprise Could Fail After Repartitioning a Drive
If an exacqVision S-Series Enterprise system is configured for Samba (SMB) shares, and then the number of partitions on the drive is changed, configuring a Samba share on the new partitions could fail. <br> As a workaround, first configure the new partitions for extended storage to ensure that partitions are properly formatted. <br>
Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System
To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps: Configuring a New System Set up a 64-bit Ubuntu 12.04 image.Install ia32-libs and postgresql.Use a remote database engine (or install Mysql/Postgresgl locally) to create a database. Remote Setup Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).Use Filezilla to… Continue reading Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System
Increasing the Number of Connections Allowed in ESM
If an Enterprise System Manager (EM) installation is using the Postgres database with 500 or more servers, you could see the following error in the log file: “OperationalError: FATAL: sorry, too many clients already.”To increase the number of connections allowed, complete the following steps: <br> Stop all ESM services (ExacqVision Enterprise Manager Importer, ExacqVision Enterprise… Continue reading Increasing the Number of Connections Allowed in ESM