Author: Isaac Penrod

Error in executing media test (*** query) for status refresh (error ***)

Error in executing media test (*** query) for status refresh (error ***) Description Indicates there is no media in the Servers DVD/CD drive. Notes This message will come up on service start, and if you hit Refresh Status in the Exacq Recall page.This is a normal message if there is no disk in the drive.

CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product  exacqVision ServerCCure9000 Solution  Investigation of the exacqVision Servers show that no Video Loss events were logged.  The Journal View in CCure reports:  “Video Loss alert ended for exacqVision/HDVR Video Camera ‘%CameraName%’ on exacqVision/HDVR Video Server ‘%ServerName%'” In… Continue reading CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Web Service configuration .ini now .json

Starting in 9.6, the web service migrated completely from storing its config in the ini format to json. The config filename has been normalized as well: Linux: webservice.conf -> wfe.jsonLocated at /etc/webservice/wfe.jsonWindows: WebService.ini -> wfe.jsonLocated at C:\ProgramData\Webservice\conf\wfe.json The name, location, and format of .evws-login (holding web service config credentials and has also changed. .evws-login is now stored as json, has been renamed to .evws-login.json on both platforms, and is… Continue reading Web Service configuration .ini now .json

DMP intrusion panel XR550 requires 8 characters and all capitalized

Description Refer to ​#d17458. Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized. If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters. If your remote key contains any lower-case characters, you need to enter capitals into… Continue reading DMP intrusion panel XR550 requires 8 characters and all capitalized

NIC Bonding with Windows Server 2016 is only available through Server Manager

Description Servers with Windows 10 or Linux allow bonding to be configured via exacqVision Client. However, servers with Windows Server 2016 currently do not. Instead, bonding must be configured via Windows Server Manager: Product  Expected Results  Actual Results  Solution <br>

Recording must be configured to retrieve video thumbnail for analytic push notifications

Description Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules. As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event. In order… Continue reading Recording must be configured to retrieve video thumbnail for analytic push notifications