Description While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF. Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera. Product Solution RTSP Authentication ONVIF… Continue reading Unable to Add Hikvision Camera to Cloudvue Gateway
Author: Isaac Penrod
Video distortion in playback during PTZ activity and motion
Description Camera footage distorting when set to motion and the camera is PTZ’d. When the camera is set to free run there is no distortion. Product exacqVision Server Solution Update to Server version 22.12.0Bug Fix – psfpi – Fixed missing i-frame write when ptz activity is resumed
Profile Description: %1. Notification attempt return code= 26
Profile Descriptìon: %1. Notification attempt return code= 26 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 26 means “Read Error” Notes Notifications which include attaching a clip will attempt to create, then read… Continue reading Profile Description: %1. Notification attempt return code= 26
Profile Description: %1. Notification attempt return code= 67
Profile Descriptìon: %1. Notification attempt return code= 67 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 67 means “Login Denied” Notes Failed logins to SMTP servers can result due to username/password problems, or… Continue reading Profile Description: %1. Notification attempt return code= 67
Profile Description: %1. Notification attempt return code= 7
Profile Descriptìon: %1. Notification attempt return code= 7 Description %1 – This is the name of the Email Message Profile%BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 7 means “Couldn’t Connect” Notes Connection failures to SMTP servers result when the TCP connection to a given… Continue reading Profile Description: %1. Notification attempt return code= 7
Profile Description: %1. Notification attempt return code= 28
Profile Descriptìon: %1. Notification attempt return code= 28 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 28 means “Operation Timeout” Notes Timeouts to SMTP servers can result due to routing problems between the… Continue reading Profile Description: %1. Notification attempt return code= 28
2022-09-01 Log File Reference Creation
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Log Reference Template
Actual log example (Title of KB and first line should match) Description Describe Notes Notes, suggestions, KB’s, examples, etc… REMOVE THIS SECTION Categories Selections:Exclude from Global SearchCategories__Products____%product%Logs__Plugin____%plugin% (use ‘GerericCameraPI’ for things that apply to all/many camera plugins__Log Level%loglevel%Tags are optional but we may use the Internal/Level2/Guest in the future to hide some from public
The processing loop has taken too long *** times. The longest time was ***ms for *** passes.
The processing loop has taken too long *** times. The longest time was ***ms for *** passes. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate… Continue reading The processing loop has taken too long *** times. The longest time was ***ms for *** passes.
The processing loop performed *** passes and took ***ms to process the data.
The processing loop performed *** passes and took ***ms to process the data. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate that the CPU is… Continue reading The processing loop performed *** passes and took ***ms to process the data.