Author: Tom Oakes

Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts

Title Unable to Validate Mobile Phone to Multiple Accounts Description  Currently a Mobile Phone can only be validated to a single account.  Attempts to validate to a 2nd account will fail. Product  Cloudvue Access iOSCloudvue Access Android Solution Remove the mobile credentials from the current Account. The phone will then validate on the new Account.… Continue reading Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts

Manually Calculating the SSH Password for a Cloudvue Device

*** INTERNAL USE *** Description  The following instructions can be used to manually calculate the ssh password for a Cloudvue video device. Product  Solution Cloudvue Gateway The ssh password is the first 32 characters of the MD5 Hash returned when using the following combination MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6 Where MAC is the MAC address… Continue reading Manually Calculating the SSH Password for a Cloudvue Device

Cloudvue Analytics & Intelligence

Description Cloudvue Intelligence provides access to whatever data analytics a particular camera may provide such as people and vehicle detection. Except for Motion, People and Vehicle Detection the camera must provide the desired analytic. Products Cloudvue IntelligenceC2C CamerasC2G Cameras Solution Except for Motion, People Detection and Vehicle Detection, which are native to Cloudvue Intelligence, customers… Continue reading Cloudvue Analytics & Intelligence

Cloudvue – Default Ports

Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed  to ensure devices are able to reach the cloud. Products Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext Transfer Protocol Secure (HTTPS / TLS… Continue reading Cloudvue – Default Ports

Error Code 49: Invalid Credentials When Logging Into LSA (LSI Storage Authority)

Description  LSI Storage Authority (LSA) fully supports English OS only, other languages are supported but a change to the LSA.conf file is necessary before you can login to LSA. Product  MegaRAIDLSI Storage Authority (LSA) Steps to Reproduce  Launch LSA from the desktop Enter the administrators username and password Expected Results  Login is successful and the LSI… Continue reading Error Code 49: Invalid Credentials When Logging Into LSA (LSI Storage Authority)

Tunneling to a Cloudvue Gateway From a Local Windows Machine

Description  At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local  Windows machine which once established will allow access to these resources  from a web browser on the local machine.… Continue reading Tunneling to a Cloudvue Gateway From a Local Windows Machine

exacqVision Web Server Black Screen Troubleshooting

Description  Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product  Steps to Reproduce  Expected Results  Actual Results  Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting

Refine Recovery Boot Loader Splash Screens

Description  Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader. Product  Solution Exacq systems have migrated to a new boot manager called refine.  This new manager has a new look with the same and more functionality than the previous grub boot manager. The new splash screen is icon driven and… Continue reading Refine Recovery Boot Loader Splash Screens