Author: Tom Oakes

Cloudvue Gateway – Video File Naming Format

Description  The Cloudvue Gateway video file storage structure is as follows: Product  Solution /smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4 MAC (The MAC address of a connected camera)YYYY (Year such as 2023)MM (Month such as 03 for March)DD (Date such as 30 for the 30th)Note: The folders Year, Month Date are UTC/GMT not the local time zone of the Cloudvue Gateway.… Continue reading Cloudvue Gateway – Video File Naming Format

How to Get an ioSmart Reader Serial Number

Description  In order to properly add an ioSmart reader in Cloudvue you will need the ioSmart Readers Conf Code and Serial Number. These two values are combined and makeup the devices Serial Number in Cloudvue. Here are the current options for obtaining that information. Product  Solution Method 1 Label on the Reader Method 2 Cloudvue… Continue reading How to Get an ioSmart Reader Serial Number

Cloudvue Gateway and OS Logs

Description  Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs

Cloudvue Gateway Camera Already Exists

Description  When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing… Continue reading Cloudvue Gateway Camera Already Exists

Cloudvue 22.9.1 Technical Release Notes

Description  Cloudvue Release 22.9.1 is a defect/fix release Product  Cloudvue Deployed InstanceDateNorth America03/08/2023Australia03/13/2023EMEA03/13/2023 Enhancements/Fixes “Force Certify” buttoned added the Cloudvue Manager (CVM) user Interface when the device is offline. Devices with certificate problems appear as offline. This fix provides the CVM a method to assign a certificate while the device is offline. People/Vehicle detection restored to… Continue reading Cloudvue 22.9.1 Technical Release Notes

Migrating or Recovering a Cloudvue Tunneling Machine

Description Use the following instruction to recover your tunneling machine or migrate  to a new one Assumptions Your old tunneling machine was configured and workingYou know the hostname of your old tunneling machineYou have a copy of the following files from your old tunneling machine~/.ssh/id_rsa~/.ssh/id_rsa.pub Solution Create a new tunneling MachineSee KB#13051 “Cloudvue SSH Tunneling”… Continue reading Migrating or Recovering a Cloudvue Tunneling Machine

Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts

Title Unable to Validate Mobile Phone to Multiple Accounts Description  Currently a Mobile Phone can only be validated to a single account.  Attempts to validate to a 2nd account will fail. Product  Cloudvue Access iOSCloudvue Access Android Solution Remove the mobile credentials from the current Account. The phone will then validate on the new Account.… Continue reading Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts