Author: Tom Oakes

Adding an Authorized Public SSH Key to a C2C

Description  SSH access to Cloudvue C2C devices  depends  on  RSA public/private key pairs.  Public keys for L3 Cloudvue support were added into the Cloudvue production software with the release of 22.9.0 in January of 2023.   The following instructions can be used to temporarily add a public ssh key to a C2C device.  SSH public keys… Continue reading Adding an Authorized Public SSH Key to a C2C

Moving Files From Cloudvue Gateway to Windows

Description  At times it may be necessary to move or copy files from a Cloudvue Gateway to a local machine. WinSCP Portable establishes an SSH  connection between a machine running Windows and a Gateway.  It offers a convenient side by side file explorer view of the local and Gateway directories and files making it simple to… Continue reading Moving Files From Cloudvue Gateway to Windows

Cloudvue – Recording Schedule Types

Description  The following describes the currently available recording schedule types Product  Solution Schedule Types Motion Record Local Record, Cloud Motion Local Record, Cloud People Detection Local Record, Cloud Vehicle Detection NOTE: All cloud recording requires a subscription

No Remaining Seats for Doors Error

Description  The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product  Steps to Reproduce  Expected Results  The user saves without error Actual Results  The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error

Cloudvue Gateway Video Tearing

Description  The Force TCP option forces the video stream to be sent using TCP/IP.  This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product  Solution

Configuring IP Addresses on a Cloudvue Gateway

Description  This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product  Prerequisites Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue Command Line In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP… Continue reading Configuring IP Addresses on a Cloudvue Gateway

Removing Inactive Devices

Description  At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product  Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)

Corrupted cloud-config.json File 

Title Corrupted cloud-config.json File  Description  Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App.  Additionally, Disk Space would not load. Product  Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json