Description The Status of the Direct Search section on the Archiving page shows “Invalid username or password” However the target can be accessed through a file explorer and direct search can find video only present on the archive target and play it back. While only cosmetic this issue can cause unnecessary concern and confusion and… Continue reading Direct Search Working Yet Status Displays “Invalid username or password”
Author: Tom Oakes
Panasonic Default Motion Window May Not Save Correctly
Issue When configuring motion windows on Panasonic cameras, and clicking the Apply Defaults button in Client in order to create a default motion window that matches whole imager size, the window does not save. Workaround Manually draw a window within the video window boundaries. Version Fixed exacqVision Server versions 20.09.8 or higher
Vivotek Cameras Fail to Connect “Connection error (403)”
Description Some Vivotek cameras require Basic Authentication. This should be indicated in the Notes section of the cameras test record. The camera will not connect if digest authentication is selected. Product Vivotek IP CamerasexacqVision Server Steps to Reproduce Add a Vivotek Camera Expected Results Camera connects Actual Results The camera does not connect and a… Continue reading Vivotek Cameras Fail to Connect “Connection error (403)”
DmpPi Slow To Reconnect
Issue The DMP panel uses a ‘disconnect’ command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and… Continue reading DmpPi Slow To Reconnect
Incorrect Timestamps
Issue: exacqVision Server may cause incorrect frame timestamps for some cameras that are using RtspPI or AxisPI plugins. Workaround: None Version Affected 20.06.4 and earlier Resolution: A new Override is available for RtspPI and AxisPIThe Override will prevent the server from auto adjusting timestamps and will trust verbatim what comes from camera. The server generates… Continue reading Incorrect Timestamps
exacqVision Client Error – Unable to exclusively lock file
Symptom Problem When viewing cameras, the user would occasionally see the following exacqVision Client Error message: It was observed that the C:\ProgramData\boost_interprocess\ folder is being renamed by software running in their corporate environment. The exacqVision Client uses the boosts IPC folder which is sometimes used by the other software. Example After a reboot it… Continue reading exacqVision Client Error – Unable to exclusively lock file
exacqVision Enterprise Manager Error When Saving Custom User Role
When attempting to make changes to an existing user role a warning banner pops up “Error while saving user role. Please try again.” To resolve copy the script “fix_userroles.py” to the EnterpriseSystemManager install folder. WindowsC:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager Linux/usr/local/exacq/esm/ Navigate to EnterpriseManager directory and Launch the Interactive shell Windows cd “C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager” Linux Run the Script You… Continue reading exacqVision Enterprise Manager Error When Saving Custom User Role
IP Plugin Overrides
The standard form for exacqVision camera addresses is as follows: {host}{?parameter_1=value_1}…{?parameter_n=value_n}{#override_1=value_1}…{#override_n=value_n} <br><br> Overrides PluginOptionUsageACTitransport=httpHTTP stream support for legacy platforms and user dataACTitransport=rtspRTSP stream with separate metadata socket for motion/input trigger/video loss/etc.Axiszoom=configBy default zoom only cameras support.Axiszoom=operationForce zoom only operation and controls as part of PTZ and live view.Axisblocksize=offOn by default, but could turn off blocksize… Continue reading IP Plugin Overrides