In order to fully integrate with C-Cure 9000 Versions 2.80 or later an additional license is required. The license can be requested from the CCURE’s licensing system via part number CC9WS-EXACQMON. After proper application, this license will show up in the CCURE “Licensing” application as “Exacq Analytics for CCURE 9000”. Here is an example:
Author: Tom Oakes
Retail Key Image Release Highlights – 202108
August 27,2021 New and updated zip files are now available on the public website https://www.exacq.com/support/downloads/Username: guest Password: exacqvisionip Highlights: Introduced Ubuntu 20.04 (18.04 is now deprecatedUpdated field recovery instructions are packaged within the zip filesThe following motherboards do NOT support Ubuntu 20.04 and servers with these motherboards that need to be re-imaged must use Ubuntu 18.04/RETAIL1804-21.03.5.zipQ87MAH81-X1D180SD190SD290S… Continue reading Retail Key Image Release Highlights – 202108
Linux – Delete Video from Root Volume
Exacq Technologies does not recommend using the root partition for video recording as the OS is installed on this partition. Exacq labels the root partition as /mnt/edvr/0. In the event that /mnt/edvr/0 has been enabled on the storage page, resulting in video being recorded to the root partition and you now need to delete that… Continue reading Linux – Delete Video from Root Volume
Storage Hardware Attribute Alarms from 3rd Party HDDs
Servers are reporting Health Warnings in exacqVision Enterprise Manager. The event details in EM show “This result is based on an Attribute check on Disk /dev/csmi0,2” Note: the device may vary for example /dev/csmi0,0 instead of csmi0,2 or perhaps both. The corresponding exacqVision Enterprise Manager logs show: It has been determined that these are false… Continue reading Storage Hardware Attribute Alarms from 3rd Party HDDs
Search for Serial Data unexpectedly fails to return results
Description When set to record, exacqVision Server stores serial data in a database called pospi.db Default locations are: After verifying that serial data is configured correctly and data is being received if searches fail to return results for serial events check the exacqVision Server logs for entries similar to the following. These messages are indicating… Continue reading Search for Serial Data unexpectedly fails to return results
ExacqVision Web Server Relay Service Issue
Description How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service. Product ExacqVision Web Server Troubleshooting FRPC FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly… Continue reading ExacqVision Web Server Relay Service Issue
PostgreSQL 9.6 End of Life
PostgreSQL 9.6 is currently bundle with exacqVision Enterprise Manager. This version will reach end of life in November 2021. The PostgreSQL Global Development Group will release the final update for 9.6 on November 11, 2021. See their versioning page for details at https://www.postgresql.org/support/versioning/ AWS has announced PostgreSQL 9.6 on will reach end of life on… Continue reading PostgreSQL 9.6 End of Life
Volume and Hardware Tabs Missing From Storage
Issue The Volume and Hardware tabs or not present on the Storage page even though the server has a MegaRAID RAID controller and the drive is present on the Drive tab. Resolution This can occur when the path to storcli is not present in the Windows system Path environmental variable. Use the following steps to… Continue reading Volume and Hardware Tabs Missing From Storage
CCure 2.80 Integration – Exacq GUID Install
In CCURE 2.80 CCURE introduced a breaking change to their API in their primary login, so our code had to be modified to let people login. So the first thing to note is that Exacq Server version 20.09 or later is required to be able to login to Victor Web 2.80 or later. The next… Continue reading CCure 2.80 Integration – Exacq GUID Install
Video Not Recording to iSCSI with Status “Recording Not Possible”
Description Video is not recording to customers iSCSI targets after a reboot. Drive was reporting a status of “Recording Not Possible” on exacqVision Server 21.03.10. Servers running exacqVision Server version 20.06 or older were showing a status of healthy, but were not recording. Identification Use the following to properly identify the issue before applying the… Continue reading Video Not Recording to iSCSI with Status “Recording Not Possible”