Author: Tom Oakes

Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting

Customers using Cisco Meraki switches have reported that while the client on the NVR is stable, client connections from remote machines are constantly disconnecting/reconnecting.    We have found that for some reason the Cisco Meraki is identifying traffic between the NVR and the remote exacqVision Client software over port 22609 as Peer-to-Peer (P2P) traffic. If a… Continue reading Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting

Updating Apache and Apache Solr on exacqVision Enterprise Manager – Windows

To mitigate currently known vulnerabilities, the following updates are recommended. Apache to 2.4.51, Apache Solr to 7.5.0 and exacqVision Enterprise Manager (EM) to 21.12.1 or higher. Note: Updates for both Apache and Apache Solr are available as part of the EM install package for version 21.09 and higher.  However, updating to EM versions 21.12 or… Continue reading Updating Apache and Apache Solr on exacqVision Enterprise Manager – Windows

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported. Note: The exacqVision Client version should not be… Continue reading M-Series – Updating exacqVision Software

Q-Series Hybrid Server Service crashes after modifying the name of System Audio I/O

Issue: It has been observed that on some Q-Series Hybrid servers the exacqVision Server service will crash immediately after applying name changes to the System Audio Input/Outputs.   Workaround: Purge and re-install the exacqVision Server software. Manually edit the names in /usr/local/exacq/server/soundpi.xml Restart edvrserver Links: See trac ticket #23291 for additional information.

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI.  You should now be able to manage existing areas and draw new areas from within the exacqVision Client Note: It may be necessary to factory reset the camera first. <br>

Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR

Volume and hardware tabs are missing from the storage page after running the command from the hardening guide and choosing “Yes” to de-elevate. To resolve this issue: Start with a working exacqVision Server that has not been de-elevated. Note: if you have previously run the Hardening/de-elevating command and the volume and hardware tabs are missing… Continue reading Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR

exacqVision Enterprise Manager – Rules configured to send emails immediately are sending in batch instead

Issue: Email rules configured to send email notifications immediately are being sent in batch instead. This was introduced in exacqVision Enterprise Manager version 21.09.0 and will be fixed in the next release 21.12.x see trac ticket #23249 for additional details.

exacqVision Enterprise Manager Time Restricted Notifications are not received

If email notifications are not being received as expected check the Rule for any time-based restrictions such as “lasts for at least” or “lasted for at least”.  Then verify the triggering event actually was activated for the specified amount of time.    For example, say we are using the following rule:If “Camera disconnected” lasts for… Continue reading exacqVision Enterprise Manager Time Restricted Notifications are not received