Description When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions. Product Steps to Reproduce Expected Results Actual Results Solution Check the Partners FIN Type. If the partners FIN Type is set to Stripe then the end user will need to use Cloudvue.com… Continue reading Prompted to “Checkout” When Saving Cloudvue Subscriptions
Author: Tom Oakes
Setting Cloudvue Engineering Environments
Description The following instructions discuss setting up Cloudvue video devices for use in specific engineering and production environments. Product Cloudvue Gateways The basic steps to specify the use of a particular environment are: Drop and Create smartvuedb Set the Environment Edit the file /smartvue/cloud-config.json to set the desired environment. Development Production Staging Restart nvr-cloud-messaging service… Continue reading Setting Cloudvue Engineering Environments
Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP… Continue reading Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
“Camera Save Failed” Message When Adding Camera to Cloudvue Gateway
*** INTERNAL USE *** Description Getting a “Camera Save Failed” message when attempting to add a camera to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Unable to Remove Cloudvue Custom View User
Description Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user. Product Solution The user who initially creates a custom view becomes the owner of the view i.e., “Custom View owner” and cannot be removed from the view… Continue reading Unable to Remove Cloudvue Custom View User
Cloudvue Manager C2C Disk Space
Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space
Installing storcli on a Cloudvue Gateway
Description In order to interact with the RAID controller on a Cloudvue Gateway you must first install storcli. Products Steps Verification Confirm RAID Controller Present Use lshw to determine if a RAID Controller is present. If no results are returned then there is no RAID controller detected, thus no reason to proceed. sudo lshw |… Continue reading Installing storcli on a Cloudvue Gateway
Adding SCP to Illustra Essentials C2C Cameras
Description Illustra Essential cameras were manufactured by Topview and do not include scp (Secure Copy Protocol). As a result, files cannot be easily transferred to or from the device. The debug.sh script can be used to temporarily install scp onto the device enabling up/downloading of files. While scp will not survive a reboot the debug… Continue reading Adding SCP to Illustra Essentials C2C Cameras
Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif