Description Built by Exacq “BBE” NVRs utilize a watchdog timer, which during normal operation is reset every second. If the watchdog timer has not been reset within 60 seconds it will trigger a system reboot. The assumption being that machine is in a bad state. For various troubleshooting reasons you may need to disable/enable the… Continue reading How to Disable/Enable exacqVision Watchdog Timer
Author: Tom Oakes
exacqVision Enterprise Manager Spamming the Audit Trail and Causing Choppy Video
Description Live video freezes and is very choppy and upon further investigation the Audit Trail is being spammed with EntMgr Configuration entries Product Steps to Reproduce Expected Results Actual Results Solution Note: The Enterprise Manager Team feels this may have been resolved in the EM version 22.03.3 or higher, but this has not been confirmed.… Continue reading exacqVision Enterprise Manager Spamming the Audit Trail and Causing Choppy Video
exacqVision Default Ports
Description The following is a list of default port numbers used by exacqVision software. NOTE: Many ports listed below may only used with certain configurations or by optional services and integrations. Products Port List PortDescription25Simple Mail Transfer Protocol (SMTP)80exacqVision Web Server/exacqVision Enterprise Manager (HTTP)How to change Web Service portsHow to change EM web ports389LDAP (Lightweight… Continue reading exacqVision Default Ports
MegaRAID Definitions and Drive States
Description Common definitions and drive states used in relation to MegaRAID RAID Controllers. Product Virtual Drive A virtual drive is a partition in a drive group that is made up of contiguous data segments on the drives. A virtual drive can consist of these components: Drive Group A drive group is a group of physical… Continue reading MegaRAID Definitions and Drive States
Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page
Description You can use the Manage Licenses page to assign channels from the exacqVision Enterprise Manager CHANNEL POOL to one or more servers. In addition, you can move an existing channel or channels from one server to another server. For example, you can move existing camera channels from an old server to a newly acquired… Continue reading Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page
Enabling both HDMI and VGA via the BIOS
Description How to configure an ASRock system board if HDMI Output has been lost and both HDMI & VGA monitors are being used. Product Steps to Reproduce Expected Results Both monitors display video Actual Results Video is lost on both monitors Solution
Live Chat – Overview
Live Chats Live chats are being introduced to provide our customers “users” another method to quickly access technical support. It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of… Continue reading Live Chat – Overview
Expanding a MegaRAID Virtual Drives Capacity using LSA – Empty Slots Available
Title Expanding a MegaRAID Virtual Drives Capacity using LSA – Empty Slots Available Description Expanding a virtual drive means increasing its capacity. Existing data on the virtual drive is not impacted by the expansion. Follow these instructions to add a physical drive and expand the virtual disk size using LSI Storage Authority. Expanding a RAID volume… Continue reading Expanding a MegaRAID Virtual Drives Capacity using LSA – Empty Slots Available
Resizing a Partition on Microsoft Windows
Title Resizing a Partition on Microsoft Windows Description If the capacity of a virtual drive has been increased; once the reconstruction has successfully completed, then it will be necessary to resize existing partitions before the operating system can utilize the additional space. Product Microsoft WindowsexacqVision Server Overview Restart the NVRStop exacqVision Server ServiceLaunch Disk ManagementResize… Continue reading Resizing a Partition on Microsoft Windows
Live Chat – Access and Settings
Title Live Chat – Access and Settings Description This Knowledge Base Article contains information regarding the recommended intercom account settings for Exacq Live Chat operators. Accessing Intercom https://app.intercom.com Note: You should have received an invite to initially setup an account, if not please contact your manager. Intercom Support Forum For answers to questions and information… Continue reading Live Chat – Access and Settings