Author: Tom Oakes

exacqVision Tyco AI Analytics End of Support

exacqVision Tyco AI Analytics End of Support Announcement JCI Confidential –Internal Audience Only What are we announcing end of support for? exacqVision’s Tyco AI facial detection and mask detection offerings. This Tyco AI native integration launched approximately five years ago. It involved the purchase of following SKUs. SKU DescriptionEV-TYC-AB-01Tyco AI Analytics Bundle. Includes 1 channel… Continue reading exacqVision Tyco AI Analytics End of Support

Deciding to Store AI Bounding Boxes

The expansion of the market for security cameras equipped with AI features has led to a substantial increase in the volume of metadata transmitted from these devices. While this growth opens up valuable opportunities for enhancing the usability of stored video—such as enabling searches for specific objects (like people and vehicles) and their attributes (such… Continue reading Deciding to Store AI Bounding Boxes

Reboot Schedule For Illustra Essentials C2C Removed

Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed

llustra Flex2 4k Bullets / Domes Not Recording

Description  If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product  Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording

Cloudvue Advance Replacement RMA Process – North America

Description  Please use the following steps when creating a Cloudvue Advance Replacement RMA in North America. Solution Complete the normal Cloudvue RMA Process for North America, see KB #13217 for instructions. From the RMA Salesforce Case Email Will Anderson <will.anderson@jci.com>  requesting that he create a sales order.  The email should include the following information: IMPORTANT: … Continue reading Cloudvue Advance Replacement RMA Process – North America

Cloudvue NVR Recorder Debugging

Description  At times it can be useful to get nvr-recorder debug level output to troubleshoot recording issue on a Cloudvue Gateway.  This can be achieved using the smv-record debug engine. Product  Solution The basic steps are: Example Tech Tip:  Support Diagnostics also captures this information in the Smartvue-smv-record.log section.