Description The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. Product Steps to Reproduce Expected Results The user is logged into the server successfully Actual Results The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button
Author: Brian Lakin
Axis Cameras using HTTPS With a Hostname
Description Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required. Product Steps to Reproduce In the exacqVision Client: Go to Add IP Cameras. In the Hostname/IP Address field,… Continue reading Axis Cameras using HTTPS With a Hostname
CCure Integration Incorrectly Limited to 256 Devices
Description Updating to exacqVision Server version 22.06.x limits the number of displayed devices to 256 for Ccure Integratations. Product Server 22.06 Steps to Reproduce Update server to 22.06 Go to the integration under Add Security Integrations. Select the integration and notice the amount of devices allowed.For this Example there are no devices connected to the… Continue reading CCure Integration Incorrectly Limited to 256 Devices
Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed
Description Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app. Product Exacq Mobile 3 app, version 22.06.5.0 Steps to Reproduce Expected Results You should see time stamps regardless of the orientation of the device. Actual Results If you flip the orientation of the device from vertical , to… Continue reading Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed
Systems MAC Address is Currently Locked Out
Description When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed. Product exacqVision ClientexacqVision Server Steps to Reproduce From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import… icon in the License section. Expected… Continue reading Systems MAC Address is Currently Locked Out
EM Camera Permission in Postgres DB Causing High CPU usage for the Importers
Description Some customers might have High CPU usage on their EM servers. In which the CPU runs at 100%. Product EM- Version 23.0.3 and older. Steps to Identify the Cause Log into the EM server and validate that the importers are running hard. Normally there will be several importer services opened and being used. You… Continue reading EM Camera Permission in Postgres DB Causing High CPU usage for the Importers
Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset
Description After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product Camera models: Firmware: Steps to Reproduce Have the camera setting on the home preset. Expected Results PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset
Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts
Description For Customers reporting issues with the mobile application where views are not looking the same as they do in the client.Note: Layouts with certain views will be affected by this as well. Product Exacq Mobile 3 application all versions. Steps to Reproduce On the mobile app open a view.Hold the mobile device Vertically.The view… Continue reading Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts
Time Lapse Capture an Image Reverts Back to 1 Second in the Drop Down Menu
Description When selecting a Time Lapse under the cameras settings page in the client, Click Set, then hit the apply in the lower left. Once that happens the Box for the seconds/minutes/hours will revert back to 1 seconds. Product Server/Client Time Lapse Expected Results In the drop down box if you select 5 seconds and… Continue reading Time Lapse Capture an Image Reverts Back to 1 Second in the Drop Down Menu
Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Description The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.… Continue reading Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically